Information Services Division


Add your UCL email account to Thunderbird

How to set up your UCL email with Thunderbird.

Please note: This process is not supported by ISD and will only provide basic email functionality. For full support you can use Outlook Web Access (OWA), Outlook for Windows or macOS.

This guide is aimed at...

  • All UCL users

Before you start...

  • You will need your UCL user ID & password – found on the front of your registration slip and must be appended with @ucl.ac.uk (e.g. ucxxzano @ ucl.ac.uk)
  • For modern authentication and MFA you will need Thunderbird 78
  • For IMAP/SMTP information see Alternative desktop applications


  1. Open Thunderbird
  2. If this is the first account you are setting up in Thunderbird, go to step 4. If you are already using Thunderbird for other accounts, go to step 3.
  3. From the top menu click File > New > Existing Mail Account...
  4. At the Set Up Your Existing Email Address window enter your details:

    Your name: Your name, as shown to others
    Email address: Your UCL email address in the format of your userID @ ucl.ac.uk
    Password: Your UCL password
  5. Click Continue
  6. When the configuration has been found, ensure IMAP (remote folders) is selected and click Done
  7. At the service integration prompt, click Skip Integration or choose your preferences and click Set as Default
  8. In the Folder Pane on the left, right-click on your account (displayed as your userID @ ucl.ac.uk) and click Settings
  9. Click Server Settings
  10. Under the Security Settings heading, change the Authentication method to OAuth2
  11. You can now close the Account Settings tab and use Thunderbird

Related guides

Help and support

If you require technical assistance, you can contact the IT Services desk.

Please note: Thunderbird is supported on a best effort basis and you are advised to use external third-party forums and support.


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Please note: This form is only to provide feedback. If you require IT support please contact the IT Services Help desk. We can only respond to UCL email addresses.

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