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This guide will show you how to update your Citrix Receiver or Citrix Workspace app.
If you already have an older version of the Citrix Workspace or Citrix receiver we recommend you update to the latest version of the Citrix Receiver or Citrix Workspace app.
This guide is aimed at...
- Students
- Staff
Before you start...
You will need:
- Your UCL user ID and password
- An internet connection
- A computer, tablet or smartphone running one of the supported web browsers
Instructions
We recommend opening a second tab on your browser so you can continue to follow this guide.
To update Windows Client
1.Click on the pop-up arrow to the right of the task bar
2. Find the Citrix Receiver (Black) or the Citrix Workspace app (Blue), and right click
3. Select check for updates.
Alternatively, you can download the update from the Citrix website and follow the install instructions.
To update Mac Client
Download from Citrix website and follow the install instructions.
To update Linux Client
Download from Citrix website and follow the install instructions.
How to access the new service
Access to the new service is via a new URL.
1. Open your Citrix Workspace App (CWA)
2. Search for accounts in CWA settings or preferences.
3. When you click on the settings or preferences areas, you should see an account showing 'store.'
Please note that this could differ depending on whether you have other accounts to Citrix services. Once you have selected 'store' delete the account.
4. Add a new account with the URL: https://ucldesktop.cloud.com
Once added, you may see some slight differences in the login and landing screens. See below:
5. Select the option 'Switch to Citrix Workspace now.'
Once you open the desktop it will be the same experience as this has not changed.
If you with to use any of the applications directly from the apps section, these will not be present and should be accessed from within the “Desktop@UCL Anywhere” desktop.
Help & Support
For further help and assistance you will need to contact the IT Services.