Information Services Division


Who we are

Director: Dr Mike Cope

Information Services Division is organised into eight departments:

IT Service Delivery - Director: James McCafferty

Application Services and Technical Services have recently merged to create IT Service Delivery. The department is responsible for providing a wide range of mission critical infrastructure and applications services across the university.

Infrastructure services include datacentres, networks, servers, PCs/desktop, printers as well as IT and AV equipment in learning and teaching spaces. We also provide common shared IT services such as IT purchasing, database services and the ISD Service Desk.

The areas supported include Professional Services applications (Finance, HR, Registry, Estates etc.), Learning & Teaching (Moodle, Lecturecast etc.) and Research applications (IRIS, RPS etc.). The department also provides various business process enabling application services such as email, collaboration document management, service management and reporting tools, as well as other departmental applications.

IT Change & Project Delivery - Director: Patrick Malcolm

IT Change and Project Delivery Services owns the project delivery methodology and is responsible for delivering the major projects, change and testing services across ISD. 

Portfolio Management oversees the totality of ISDs projects including the processes for funding, resourcing and scheduling. 

IT Quality Services provides testing and quality services to ISD projects and operations.

Project & Programme Support Services provides centralised support to projects and programmes across the ISD Project Portfolio. 

Service Strategy and Improvement - Director: Jots Sehmbi

The Service Strategy and Improvement Department focuses on ensuring ISD is continuously improving and promoting its services and service-related processes.

The department provides the following key functions:

  • Customer Relationship Management
  • Continual Service Improvement
  • Oversight and operational management of the Technical Change, Service Level Management, Problem Management, Availability Management, IT Service Continuity Management and Capacity Management ITIL processes
  • Governance and best practice for all ITIL processes adopted in ISD

IT Services for Institute of Education & Humanities - Director: Hilary Sellars

The IT Services department for the Institute of Education is part of the ISD that supports the UCL Institute of Education. It operates within a structure referred to as the “local but central” model, whereby staff remain locally based, maintaining a locally responsive service, while also being part of a single IT organisational structure.

IT for Humanities operates within a locally responsive service while supporting greater interdisciplinary working and collaboration across the humanities departments.

IT for School of Life and Medical Sciences - Director: Alan Harper

IT for SLMS is the part of ISD that supports the UCL School of Life and Medical Sciences. 

Each Faculty has a ‘Head of IT’ reporting to both the director of IT for SLMS and the Faculty. These have the responsibility for ensuring that the IT needs of their respective Faculty are met in the most effective and cost efficient way while maintaining quality and performance with current services. They also  act as the key liaison point between the Faculty and ISD; feeding in customer requirements and keeping the Faculty informed about existing, and emergent, ISD and IT for SLMS services.

There are three shared service groups who provide pan-SLMS services and support the local groups’ Infrastructure, Research, Learning & Teaching and Medical Illustration.

Learning Technology & Media Services - Director: Jeremy Speller

LTMS is a centre of creative and educational innovation in ISD. Our three groups provide support for learning and teaching, and creative, media, web  and mobile services to the UCL community.

Research IT Services - Director: Clare Gryce

Research IT Services (RITS) works to enable and enhance world class research through the provision of IT to UCL researchers, UCL’s research partners and collaborators.

Within the Department there are three broad Research IT domains, Research Computing and Scientific Software development, Research Data and Research Applications.