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Information Services Division

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Who we are

Director: Dr Mike Cope

Information Services Division is organised into seven departments:

IT Service Delivery - Director: James McCafferty

IT Service Delivery is responsible for providing a wide range of mission critical infrastructure, applications and shared services across the university. This includes datacentres, networks, servers, PCs/desktop, printers as well as IT and AV equipment in learning and teaching spaces. We also provide common shared IT services such as IT purchasing and asset management and database services.
 
The application areas supported include university-wide functions (Finance, HR, Registry, Estates etc.), Learning & Teaching (Moodle, Lecturecast etc.) and Research applications (IRIS, RPS etc.). The department also provides various business process enabling application services such as email, collaboration document management, service management and reporting tools, as well as other departmental applications.

IT Change & Project Delivery - Director: Patrick Malcolm

IT Change and Project Delivery Services (ITCPD) owns the project delivery methodology and is responsible for delivering the major IT and IT change related projects on behalf of ISD across UCL and beyond.
We provide project delivery, business analysis, business change management and project support services across the project portfolio which is managed by our Portfolio Management Office.
The portfolio of projects is split across ISD’s five Domains:  Administration, Infrastructure, Education, Research and Digital Transformation.  Additionally, ITCPD provides project delivery services to the Estates Division in delivering the IT elements of new building and refurbishment projects.

Service Strategy and Improvement - Director: Jots Sehmbi

Our mission is: To deliver best practice Service Management processes with measurable improvements across ISD, which enable the delivery of excellent IT services to our customers.

We ensure that ISD continues to successfully deliver IT services to our customers through effective service risk management, measurable improvements and championing the customer voice. We provide expertise and management of: Service Design & Transition, Continual Service Improvement, Availability Management, Technical Change Management, Service Level Management, Critical Incident Management, Problem Management, Service Continuity, Service Catalogue Management and Business Relationship Management.

We also govern the implementation of the shared service management platform across Professional Service (Remedyforce) and the delivery of ISD’s Service Management strategy to ensure that ISD is continually maturing service management. We also develop Service Owners and Service Operation Managers to lead the effective delivery of excellent IT services to our customers. Additionally, we lead service improvement and transformational projects related to the improvement of IT services and lead the Russell Group IT Service Management Group across the member universities.

IT for School of Life and Medical Sciences (SLMS), IT for Laws, Arts and Humanities, and Social and Historical Sciences (SLASH) and IT for the Institute of Education (IoE) - Director: Alan Harper

IT for SLMS, SLASH and the IoE is the part of ISD that supports 3 schools under the ‘Local but Central’ model of IT delivery whereby staff remain locally based, maintaining a locally responsive service, while also being part of a single IT organisational structure.

Each Faculty/School has a ‘Head of IT’ reporting to both the director of IT and the Faculty/School. These have the responsibility for ensuring that the IT needs of their respective areas are met in the most effective and cost efficient way while maintaining quality and performance with current services. They also act as the key liaison point between the Faculty/School and ISD; feeding in customer requirements and keeping the Faculty/School informed about existing, and emergent, ISD and local services.

IT Services for Professional Services and the Bartlett - Director: Tom Crummey

IT for Professional Services works with stakeholders in UCL’s Professional Services Divisions to ensure that their IT needs are met, not only for day-to-day office needs, but also for investment in the core applications supporting Finance, HR, the Registry and Estates.
IT for the Bartlett is the part of ISD that supports the Bartlett, UCL’s Faculty of the Built Environment.

Learning Technology & Media Services - Director: Jeremy Speller

LTMS is a centre of creative and educational innovation in ISD.  Three of our groups provide support for learning and teaching, and creative, media, web and mobile services to the UCL community. Our Health Creatives group also provides creative and media services but focused on the NHS Trusts which it primarily serves.

Research IT Services - Director: Clare Gryce

Research IT Services (RITS) works to enable and enhance UCL’s world class research mission through the provision of specialist IT services and technology. The Department comprises five groups focusing on different service areas: Research Computing (including High Performance Computing or ‘HPC’); Research Data Services; Research Software Engineering, Research IT Applications and Business and Engagement team.

RITS benefits from extensive academic-led governance and works closely with researchers from all disciplines via the eResearch Domain sponsored by the Vice Provost for Research (OVPR). Within UCL, the Department also collaborates extensively with Library Services and other OVPR teams, also Research Services (Finance and Business Affairs). RITS is also engaged with ‘e-Infrastructure’ initiatives at the UK level and currently hosts two national HPC facilities.