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Information Services Division

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ISD senior organisation structure

This page lists the senior ISD staff and their roles and responsibilities across all ISD services.

Andy Smith – Chief Information Officer


Tom Crummey – Director of IT Service and Operations (ITSO)

ITSO

IT Service and Operations (ITSO) department which manages the infrastructure, data platforms and enterprise applications which underpin UCL's central IT services. This includes the physical and IT infrastructure (Data centres, communication hub rooms, on-premise and cloud compute, networks and desktop and mobile management), the Data Platforms (databases, telephony, collaboration platforms, reporting and platforms hosting the student records and admissions and finance/HR systems), Deskside and Audiovisual support services and overall Service Management and Assurance. There are four functions, each led by a Director.

Services are now offered out of multi-disciplinary Product and Platform teams. The personnel listed here are those that are responsible for the services listed, though there are many others involved in developing and delivering these services.

Iain Fowler – Shared Services General Manager

ERIC GUMO – PLATFORM AND SERVICE OWNER – SHARED DATABASE PLATFORMS
  • The Database platforms team provides Database Platforms for Oracle, MySQL, SQL Server, Business Intelligence and reporting, Data Integration and ETL services
Sha Hussain – SERVICE OWNER - PLATFORM INTEGRATION
  • Web Services Hosting
  • DNS
  • DevOps toolchain
  • API Development
  • Single Sign-on
Matthew Smith – Head of Identity, Communications and Collaboration
  • Identity and Access Management systems (UPI / OUR / Service System / MyAccount)
  • Communications and Collaboration tools (Desk phones / Mobile phones / MS Teams / Email & Calendar tools / Sharepoint)
  • Records & Workflow tools (RemedyForce / EDRM)
DAVID SKYERS – PLATFORM AND SERVICE OWNER – STUDENT AND REGISTRY PLATFORMS
  • Services include: SITS Client, eVision, askUCL, Online MBA
  • Services coming soon: Here to succeed (SEATS), Exam Timetabling (Scienta)

Lloyd Naylor – Customer Operations General Manager

Customer Operations deliver and manage the IT people use while at work, this includes laptops, desktops, Audio Visual equipment and physical networks.

Mohammed Aufogul – Head of Technical Design and Delivery
  • Proactive planning of ISD Customer Operations resources to deliver ISD projects
  • Development and governance of the technical designs for AV and Networks
Jamey Khan Lawrence – Head of Technical Operations
  • Desktop support for Professional Services staff
  • Support for centrally managed learning and teaching facilities incl approx 60 lecture theatres
  • Set up and support of edge switches, wireless access points and cabling infrastructure across the UCL estate
  • Project delivery resource
Ketan Parikh – Head of Technical Specialists
  • Services covered - AV in central teaching spaces, PCs in computer workrooms, Desktop @ UCL for PS staff, Managed Print Service, Network connectivity
  • Service owners for - Computers for students, Print @ UCL, Space Availability

Vacancy - Director of Service Management

MIKE HAWARD - HEAD OF SERVICE MONITORING AND HEALTH
  • Service monitoring and health
Rachel Cooper – DOMAIN SERVICE LEAD AND SERVICE OWNER - RESEARCH AND STAFF
  • Research Applications incl. Worktribe, RPS, UCL Discovery, IRIS, Research Log, Research Skills, UCL Research Equipment Catalogue
  • Library Applications incl. Explore, Calm, Reading Lists, LibGuides, LibCal
James Faucher – DOMAIN SERVICE LEAD AND SERVICE OWNER - EDUCATION
  • Supporting Learning and Media applications incl. Moodle, Lecturecast, Imagestore, Wiki, Adlib Mediacast and Opinio
SUE WATTS – DOMAIN SERVICE LEAD AND SERVICE OWNER – STAFF AND RUNNING UCL
  • Building and access management (Gallagher and RALIC), Timetabling and room booking (CMIS), Student accommodation (StarRez), Space and Maintenance (FAMIS)
  • Larger Departmental services incl. LAMIS and the UCL Alumni and Supporters CRM system
  • Smaller Departmental systems; Electronic lockers (iLockerz), Student Psychological Services, Record Office System, Experts, Digital signage, UCL software database
 

David Cooper – Director for Cloud and Infrastructure

Chris Cooper – PLATFORM AND SERVICE OWNER - CLOUD PLATFORMS
  • Server Virtualisation Service (Provision of Windows and Redhat Enterprise Linux Server OS / Central OS Infrastructure systems i.e. Redhat Satellite server and Puppet)
  • Filestore@UCL (Personal and group collaboration drives)
  • Backup & Recovery Service (Disaster recovery and service recovery toolsets)
Mandy Silk – PLATFORM AND SERVICE OWNER - NETWORK PLATFORMS
  • Design, configure, operate and support campus and datacentre network routing
  • Datacentre network services for ISD and departmental services
  • Design and manage wireless services at UCL, including eduroam and Guest wireless services and Govroam
  • Remote access VPN
  • External connectivity to JANET and the internet
  • Security in the form of designing and managing Firewall services and Router Access control lists
  • Network connectivity for a number of London institutions including the British Museum, Birbeck College and the National Gallery
Anthony Peacock – PLATFORM AND SERVICE OWNER - ENPOINT MANAGEMENT PLATFORMS
  • Managed Desktop Service - Desktop @ UCL, Desktop @ UCL Anywhere, Mac@UCL
  • UCL Data Safe Haven - Solution for storing, handling and analysing identifiable, sensitive research information
  • Managed Print Service infrastructure
  • Active Directory
Andrew Dawson – Senior Technical Lead
  • Management of UCL’s datacentres and communications rooms
  • Managing requests for datacentre space from UCL departments
  • Liaison with UCL Estates and external datacentre hosting providers
  • Working with application owners and projects to host their applications
  • Providing general technical advice to various infrastructure projects

      Alan Harper – Director of Faculty IT and Partnering (FITP)

      FITP

      Denise Gordon – Head of IT for the Faculty of Life Sciences

      • IT Business Partner for Faculty of Life Sciences
      • Point of escalation within ISD for all Faculty departments
      • Management of local ISD support teams within Faculty
      • Accountable for local IT services and infrastructure

      Sanjay Karia – Head of Faculty IT (SLASH)

      • IT Business Partner for the SLASH School
      • Provides strategic IT support in partnership with the School
      • Provides teaching and learning support
      • Provides IT research service facilitation support
      • Supports the development of digital customer experiences
      • Supports collaboration with colleagues within and partners external to UCL.

      Nick Mulliss – Head of Faculty IT (IOE)

      • IT Business Partner for the Institute
      • AV
      • Desktop Support
      • Media Services (editing, filming, VR etc.)
      • Media loans counter (equipment loans)

      Jas Sahota – Head of IT for Faculty of Medical Sciences

      • IT Business Partner for the Faculty
      • Point of escalation within ISD for all Faculty Departments
      • Management of local ISD support teams within Faculty
      • Management of SLMS AV Services and AV team
      • IT Services for UCL Partners

      Tim Machin – Head of IT for Faculty of Population Health Sciences

      • IT Business Partner for the Faculty
      • Point of escalation within ISD for all Faculty Departments
      • Management of local ISD support teams within Faculty
      • Accountable for local IT services and infrastructure

      Andy Heap – Head of IT for Faculty of Brain Sciences

      • IT Business Partner for the Faculty
      • Point of escalation within ISD for all Faculty departments
      • Management of local ISD support teams within Faculty
      • Accountable for local ISD IT services and infrastructure

      Andy Heap – Interim Head of IT for Faculty of the Built Environment (Bartlett)

      • Responsible for ensuring the IT needs of the Faculty are met in the most effective and cost efficient way while maintaining quality and performance with current services
      • Promote central ISD IT services within the faculty
      • Provide local services if not available from ISD service catalogue
      • Procure specialist hardware and software
      • Monitor customer satisfaction levels

      Sophie Harrison – Director Agile Product Delivery, ITPPD

      ITPPD

      Andrew Churchill – Projects Delivery Manager

      • Education Domain Portfolio

      Hazel Crompton – Portfolio Manager

      • Overseeing the totality of ISD's projects including the processes for funding, resourcing and scheduling
      • Managing the ISD Divisional office staff (Webcomms, HR, Finance and Office manager)
      • Ensuring compliance with project governance processes and policy
      • Leadership of project stage gate processes
      • Effective financial control and management of the ISD project budget as determined by ISGC
      • Management of hte project fund release process, project status reporting and the management of project information
      • Provision of tools, template and guidance to ISD's project management community and stakeholders

        JONATHAN CHAMBERS – TECHNICAL LEAD TEAM LEADER
        Samantha Fanning – Head of Digital EXPERIENCE
        • Drupal platform - publishing platform for UCL's websites and intranet
        • Online prospectus
        • UCL-Go student mobile app
        • Support for UCL's blogging and wiki presence
        • URL and new website requests
        • Design and development requests

        Dr Fiona Strawbridge – Director of Digital Education

        Digital Education
        Tony Slade – Head of EDUCATIONAL Media
        • Creative Production - audio production, digitisation, Graphic Design, Illustration, Large Format and Exhibition Printing incl Academic posters, Photography, Video Production and Editing
        • Media Delivery Services - UCL Imagestore, UCL Live Streaming, UCL MediaCentral, UCL Podcasts
        • Media Loans - Media Equipment for Academic and Professional Services staff
        • Video conferencing
        • Support advice and training - including creative media production, copyright, media equipment purchasing, external creative supplier sourcing, GDPR rights for media content

        Ric Passey – Head of Architecture

        Architecture Team
        Emma Cardinal-Richards – Senior Network Architect
        • Ensuring the current state of our network is documented
        • Understanding the varying needs for the Network domain and organising them into distinct standards that can be reused in a variety of use cases
        • Setting the strategic direction of technology, applications, data and governance in the area of networking
        • Ensuring standards for networking are published and that these standards are communicated and adhered to by operational and project teams
        • Monitoring external and internal pressures on network services and ensuring our plans are changed in response to these

        Jo Burgess – Infrastructure Architect
        • Ensuring the current state of our Infrastructure is documented 
        • Understanding the varying needs for Infrastructure and organising them into distinct standards that can be reused in a variety of use cases
        • Setting the strategic direction of technology, applications, data and governance in the area of Infrastructure
        • Ensuring standards in Infrastructure are published and that these standards are communicated and adhered to by operational and project teams 
        • Monitoring external and internal pressures on Infrastructure and ensuring our plans are changed in response to these

        Rob Hall – Senior Client Platforms Architect
        • Ensuring the current state of our Client Platforms is documented 
        • Understanding the varying needs of Client Platforms, and organising them into distinct standards that can be reused in a variety of use cases 
        • Setting the strategic direction of technology, applications, data and governance in the area of Client Platforms 
        • Ensuring standards in Client Platforms are published and that these standards are communicated and adhered to by operational and project teams 
        • Monitoring external and internal pressures on Client Platforms and ensuring our plans are changed in response

        Pete Westlake – Solution Architect Team Manager
        • Managing Solution Architect team workload by working with PMO and PDMs to forecast demand and capacity based on known project portfolio 
        • Ensuring Solution Architect team is aware of design activities ongoing across project portfolio, and that design work across the team is aligned 
        • Ensuring project design activities follow the correct governance framework 
        • Responsible for the quality of Solution Architecture design output 
        • Manage escalations on sensitive projects 
        • Ensuring that the Solution Architect team has the required patterns, principles and standards to guide design output, and escalating to relevant Domain Architect and associated governance groups where gaps are identified

        Joel Hardman – Senior Digital Architect
        • Ensuring the current state of our UCL’s digital experience is documented 
        • Understanding the varying needs of our user’s digital experience and organising them into distinct standards that can be reused in a variety of use cases 
        • Setting the strategic direction of technology, applications, data and governance in the area of digital experience 
        • Ensuring standards in UCL’s digital experience are published and that these standards are communicated and adhered to by operational and project teams 
        • Monitoring external and internal pressures on the Digital experience and ensuring our plans are changed in response to these 

        Sarah Lawson – Chief Information Security Officer

        Chief Information Security Office (CISO)
        • Manager of the Information Security Group
        • Information Risk Assessment
        • Incident Management (including reporting for GDPR)
        • Penetration Testing
        • Information Security advance and awareness
        • Service owner for LastPass and InsightVM
        Trevor Peacock – Head of Information Governance and Research, Deputy Head of Information Security
        • Information Governance Lead, running the Information Governance Advisory Service
        • Manage UCL's NHS Data Security and Protection Toolkit
        • Responsible for ISO27001 assurance for Data Safe Haven
        • Lead on Research IT Facilitation for SLMS
        • Liaison with Data Protection Office and Information Security Group

        Maysaa Abboud – Strategic Development Manager, Director's Office

         


        The ISD senior level organisation chart is also available in PDF format.

        You can find more information about our operating model on the ISD Staff Intranet: ISD Operating Model Explained