Information Services Division
Central IT services for all UCL students and staff
Help & Self-service Resources
How to guides
We’ve created “How to” guides for all our key services. Use the search bar below to find what you are looking for or search by category. If you can’t find anything helpful then contact the Service Desk for assistance.
If you are a student or member of staff at the Institute of Education (IOE) then there is a section of the website dedicated to the IT services available to you.
News & Events
On Wednesday 1st June we plan to upgrade to the latest release of the desktop@UCL Anywhere service.
UCL MediaCentral - your UCL media content hosted by UCL, for UCL.
MediaCentral is a brand new service for all UCL Staff and Students supported and delivered by ISD. This new service complements UCL Communications promotional channels such as UCLTV on YouTube and UCL SoundCloud and is delivered through a "YouTube" style interface, allowing you to add video and embed this into UCL web pages, social media channels and most importantly UCL Moodle - the universities' VLE (Virtual Learning Environment). It is intended to be a rich source of media to enhance learning, teaching, research and promotional activities.
UCL staff and students are making increasing use of many IT services outside normal office hours and so ISD is just about to pilot extended support for key services. This will extend support until 23:00 on weekdays and from 09:00 to 20:00 at the weekend, bank holidays and closure days. Normally few problems occur with IT services in the evening or at weekends but this extra support will mean we’re better able to reinstate services as soon as possible if problems do occur.