Information Services Division
Central IT services for all UCL students and staff
Help & Self-service Resources
How to guides
We’ve created “How to” guides for all our key services. Use the search bar below to find what you are looking for or search by category. If you can’t find anything helpful then contact the Service Desk for assistance.
If you are a student or member of staff at the Institute of Education (IOE) then there is a section of the website dedicated to the IT services available to you.
A fix has been implemented to alleviate the Portico performance
issues that were experienced earlier. We believe that has resolved this issue.
The IOE network will be unavailable from 6am to 9am on Tuesday 23rd August, as previously mentioned in the weekly email updates regarding changes to the IOE IT services. This is required while we work to integrate the IOE and UCL networks. Apologies for any inconvenience.All computers connected to the wired network will be impacted (desktop computers and laptops plugged into docking stations at desks in the IOE). Eduroam will not be affected.
There will be a short outage to EDRM on Tuesday 23rd August between 8:30am and 9:00am with any current connections also being dropped. This is to fix an integration issue with SITS.
You’ll be pleased to know that we’re soon upgrading MyAccount – the UCL password change service.