Information Services Division
Central IT services for all UCL students and staff
Help & Self-service Resources
How to guides
We’ve created “How to” guides for all our key services. Use the search bar below to find what you are looking for or search by category. If you can’t find anything helpful then contact the Service Desk for assistance.
If you are a student or member of staff at the Institute of Education (IOE) then there is a section of the website dedicated to the IT services available to you.
MyFinance will be undergoing an upgrade and will be unavailable from 26th of April 5pm to 2nd of May 9am. MyFinance will be unavailable during this time. We apologise for the inconvenience this may cause.
We are carrying out some work on our Wi-Fi infrastructure across the UCL estate over the next three weeks. The list of dates and affected buildings can be seen below. The changes will occur at 08:00 on the given date. No service impact is expected, but all affected Wi-Fi services (eduroam and UCLGuest) could potentially be unavailable for a short period. The work will finish by 09:00 each day.
ISD would like to apologise for the problems UCL staff have had over the last few days using Desktop@UCL and the N: and S: file stores.
We have continued to monitor the services over the last week and all services are operating normally.