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In January 2020 the Queen Square Library asked Library users for feedback on the library and its services.
What did the survey involve?
In January /February 2020 the Queen Square Library asked Library users for feedback on the library and its services. A list of the survey questions is available. The survey was open from 27 January - 14 February 2020 and was available both online and in printed form on request. We advertised the survey using email, our websites, flyers & posters.
Who replied?
In total there were 76 replies, from a range of our library users, including staff & students of UCL Institute of Neurology (IoN) and staff based at the National Hospital for Neurology & Neurosurgery (NHNN).
What did you say?
Most respondents are satisfied with services provided, with 85% rating the service overall as Excellent or Very Good. No respondent rated the service overall as needing improvement. Over 90% of respondents rated helpfulness of staff as Excellent. Suggestions for additional services and improvements included increasing the quiet study space and UCLH computers in the Library, improving wireless access, bookable rooms, extending opening hours. Most respondents use the Library for research projects, teaching preparation, and personal or professional development
We received 30 examples of impact which included:
- Use of dietary regimes in an individual ITU patient management
- writing review articles on patient care and pathways, running searches on best evidence; my PhD studies were supported by the QS Library and the staff continues to support every clinical or research query.
- helped in understanding research outputs across international inst to better understand areas of research improvement from ION
- We support authors writing Cochrane systematic reviews, which support evidence-informed decision making and often feed into clinical guidelines.
- we frequently use the access to online journals to download relevant information, to be passed on to clinicians (to inform them of the best treatment options) or sometimes also to patients.
- The library services were instrumental to my success in writing a literature review surrounding Alzheimer's Disease. Their assistance and resources were extremely helpful in my research and provided me with many useful venues of study
- To search literature to guide patient treatment and support case for individual funding request for NHS England
Examples of comments received:
- The library provides essential services to clinical and academic work.
- Kate Brunskill is the best! Always very keen to help and accommodate students/employees busy schedules when arranging a meeting/training session.
- The staff within the library offered excellent support in finding the right resources.
- I often need help in finding books or papers, not immediately available. The help I was given was excellent on all occasions
- Without access to the computers in the library I would not have been able to perform my clinical job adequately
- Provided a quiet space where I could get important work done when I didn’t really have anywhere else. The staff are very friendly and helpful, and helped me resolve issues that would have taken a lot longer to sort on my own
- The access to journals is outstanding.
Full results and our replies to your suggestions are now available.
Please see also the "You Say, We Say" section on our Comments page.
Prize winners!
Library staff are very grateful to everybody who completed the survey. All respondents who provided their details were entered into a prize draw to win Planet Organic vouchers. Prize winners will be announced here shortly.