UCL Queen Square Institute of Neurology


Queen Square Library Survey 2018

In January 2018 the Queen Square Library asked Library users for feedback on the library and its services.

What did the survey involve?
The survey was open from 18 January - 9 February 2018 and was available both online and in printed form on request. A list of the survey questions is available. We advertised the survey using email, our websites, flyers & posters.

If you were not able to respond to the survey, please do not hesitate to contact us with your feedback about Library services. Feedback is always welcome.

Who replied?
In total there were 104 replies, from a range of our library users, including staff & students of the UCL Institute of Neurology (IoN) and staff based at the National Hospital for Neurology & Neurosurgery (NHNN).

What did you say?
Most respondents are satisfied with services provided, with 80% rating the service overall as Excellent or Good. No respondent rated the service overall as needing improvement.
Over 75% of respondents rated helpfulness of staff as Excellent.

Most respondents use the Library for research projects, teaching preparation, and personal or professional development. Many respondents provided specific examples of how using the Library had impacted on their work and patient care, which are available in our full results.

Suggestions for additional services and improvements included increasing the quiet study space in the Library, improving wireless access, and extending opening hours.

Full results and our replies to your suggestions are now available.

Please see also the "You Say, We Say" section on our Comments page.

Prize winners!
Library staff are very grateful to everybody who completed the survey. All respondents who provided their details were entered into a prize draw to win Amazon vouchers. Prize winners will be announced here shortly.