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What did the survey involve?
In January 2016 the Queen Square Library asked Library users for feedback on the library and its services. A list of the survey questions
is available. The survey was open from 29 January - 19 February 2016 and was
available both online and in printed form on request. We advertised the survey using email, our websites, flyers
& posters.
If you were not able to respond to the survey, please
do not hesitate to contact us with your feedback about Library services. Feedback is always welcome.
Who replied?
In
total there were 107
replies, from a range of our library users, including staff &
students of the UCL Institute of Neurology (IoN) and staff based at the
National Hospital for Neurology & Neurosurgery (NHNN). 52 replies were from IoN staff and students and 33 replies were from NHNN staff.
What did you say?
Most respondents are satisfied with services provided, with 84% rating
the service overall as Excellent or Good. No respondent rated the
service overall as needing improvement.
Over 60% of respondents rated
helpfulness and knowledge of staff as Excellent.
Most
respondents use the Library for research projects, teaching
preparation, career development, and supporting individual patient care.
Many respondents
provided specific examples of how using the Library had impacted on
their work and patient care, which are available in our full results.
The
most frequently used resources are Databases and Ejournals, and the
most cited priority for the Library was Ejournals. Suggestions
for
additional services and improvements included UCL networked printers,
increasing the number of computers and quiet study space in the Library,
improving wireless access,
and extending opening hours.
Full results and our replies to your suggestions are now available.
Please see also the "You Say, We Say" section on our Comments page.
Prize winners!
Library staff are very grateful to everybody who completed the survey.
All respondents who provided their details were entered into a prize draw to win John Lewis vouchers
and the first prize of £30 was won by Helen Grote (NHNN). The second prize of £20 was won by Oscar Aguilar (IoN PGR).
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| Helen Grote with Sarah Lawson, Librarian |
Oscar Aguilar with Kate Brunskill, Deputy Librarian |