Welcome

The IOE Student Helpdesk team is here to help with any information or advice that you might need once fully enrolled onto your programme at UCL's Institute of Education.

IOE Student Helpdesk Photo

Opening Times

Our usual term-time opening hours are:

Monday	9.30am to 5.00pm
Tuesday	9.30am to 5.00pm
Wednesday	9.30am to 5.00pm
Thursday	9.30am to 5.00pm
Friday	9.30am to 5.00pm

IOE Student Helpdesk, Level 5 Core A Wing, 20 Bedford Way, London, WC1H 0AL

What we do

Do you need help with an authorised absence? or getting your prior learning credits approved? Or do you need more time on an assignment? For a comprehensive list of support and guidance on services available (from what we offer, to help available elsewhere at UCL), then please head over to Your Student Record. For mental health and wellness, please see our Student Support and Wellbeing page.

Where we are

We're located on Level 5 of the main IOE Building, 20 Bedford Way, Bloomsbury Campus and are open 9:30am - 5pm Monday to Thursday and from 9:30am to 4pm on Friday.

UCL Campus Maps

Public Transport Options

Visitors with Disabilities

How to contact us

If you need assistance with any of the areas outlined above, feel free to contact us on ioe-studenthelpdesk@ucl.ac.uk and we'll be sure to respond to your query within 2 working days.

If your query is urgent, please call 0207 612 6674 to speak to a member of the team.

Quick Links

Extenuating Circumstances: Extension requests and other forms of mitigation.
Tier 4 Visa Help: Find out what you need to do to ensure your visa is in order.
Interruption of Study: Request to take a temporary break from studies.
Programme contacts: Key programme contacts, including your Programme Administrator
Reset your password: Having difficulties logging in? Reset your password here.
Log on to Moodle: Access Moodle, UCL's virtual learning environment.
Teaching timetable: Access module, programme and personal timetables.
Portico: Access your student record.
Email: Access your UCL email account.

News Feed

University and College Union (UCU) to carry out industrial action in February and March

Strike action is planned for 14 days over a four-week period in February and March 2020.UCU have notified UCL that action will take place.
Please refer to our 'Latest News' to find out more.

Changes to the entrance of IOE Building 20 Bedfort Way from 24th February

20 Bedford Way has always been a publicly accessible building. Following the security concerns that has been raised by our staff and students, University has got a duty of care towards protecting out community.

As a result we will be making key changes:

The Level 4 revolving doors on Bedford Way will no longer be used for entry to the building. The entrance on Level 3 will be the point of entry from Bedford Way. The Level 4 concourse doors (from Woburn Square) will be open as normal and closed at 1900, Monday – Friday.
Level 3 Bedford Way is the only access from 1900 – 0700, Monday – Friday, and all-day on Saturday and Sunday.

Security around Woburn Square will also be enhanced to protect those entering and exiting the buildings especially when it is dark. UCL Security will be patrolling the square at regular intervals throughout the day and evening to enhance safety for our community especially between the hours of 5 – 9pm.

The new security measures will be in place from Monday 24 February for a trial period of 4 weeks initially. If you have any feedback, please contact s.nathan@ucl.ac.uk.
Professor Sue Rogers
Interim Director, UCL Institute of Education

CORONAVIRUS ADVICE FOR IOE STAFF AND STUDENTS
For advice for staff and students who may have concerns about the outbreak of coronavirus, please refer to our 'Latest News'.

Want to be a 'Tough Cookie'? Sign up now!

Limited places available on our IOE Student Resilience Training
This a programme of training - please sign up to all sessions below.
Wed 26 Feb 3-4 pm: Hacking Our Body’s Stress Response
Wed 4 Mar 3-4 pm: Neutralising Unhelpful Thought Pattern
Wed 11 Mar 3-4 pm: Navigating Overwhelming Experiences
Wed 18 Mar 3-4 pm: Re-Learning Relaxation
Wed 25 Mar 3-4 pm: Reclaiming Emotional Autonomy

Try out UCLcares

Student Support and Wellbeing (SSW) has today launched UCLcares, a new online platform to help students look after themselves and each other while at university.

We’re hopeful UCLcares will prove to be a valuable resource for all our students, and will help foster a community based on care, respect and healthy lifestyle choices.

For any questions or comments about the platform, please email ssw-comms@ucl.ac.uk.

Could you be a Student Residence Adviser?

Free accomodation in halls for the academic year

Student Support and Wellbeing are looking for next year’s team of Student Residence Advisers (SRAs).
These are postgraduate students who live among and support other students in our halls of residence, providing an essential out-of-hours service.

Apply to be an SRA now! (Applications close 15 March 2020 – full job description through link above – graduate students only – successful applicants will need to be available 3-7 August for training)

Interactive Student Workshops with Lunch: Mapping the Student Experience

Student Support ad Wellbeing team are currently looking at Student Journey mapping across UCL and will be holding several interactive student workshops, starting next week.
We’d like to invite undergraduate and postgraduate students to the 3 hour workshops to share what works well and where UCL could improve the student experience.
Free lunch will be provided and a £20 restaurant/Waterstones voucher will be given to students who take part.
Places will be allocated on a first come first served basis.
More information can be found on the Teaching and Learning portal.

Refugee Council – Digital Skills Trainer

Help teach a group of resettled Syrian adult refugees how to surf the internet, use Word and use Google Maps! You don’t have to be a tech wiz for this role, although some teaching or training experience is ideal. From planning the sessions and topics to monitoring progression, experience what it’s like to organise and be in charge of your own course. Register your interest here before the 16 February deadline!

Mandatory Data Protection training for all UG and PGT students
UCL has introduced a new online Data Protection training which is mandatory for all undergraduate and Masters students.

To find out more and complete the training, follow this link.

IOE Library Induction workshops available in February and March!
Library is hosting induction/surgery-type sessions for anyone across IOE to attend. A number of workshops will be held on different date in February and March. Please find more information and sign up soon here!

CORE B lifts will be out of action from 20th Jan

All three lifts within Core B at 20 Bedford Way will be taken out of service from Monday 27 January for a period of 20 weeks. For further information and accessiblity arrangements, please visit this website

Fire Drills: Please be aware that every Monday, from October 21, the IOE will run a test fire alarm. The bells will sound from 30-60 seconds only; anything longer may be a genuine alarm, and you will need to evacuate immediately. For more information on UCL's Fire Safety Policy, please visit here.

Check out our event page for other free events this Autumn, including career support, information on the IOE Library, ISD, and even dance lessons!

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