IOE Student Helpdesk


IT Services

The UCL Information Services Division (ISD), the primary provider of IT services to UCL, offers IT learning opportunities for students and staff in the form of 'How to' guides which provide step-by-step guidance to all of ISD's key services, including email and calendar services, user IDs and passwords, print, copy and scanning, wifi and networks.

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Digital Skills Development

There are also opportunities for Digital Skills Development through face-to-face training in areas such as data analysis, programming, desktop applications and more, along with individual support through drop-ins and via the ISD Service Desk:

Digital Skills Development

Online learning resources

UCL also has a licence for LinkedIn Learning, which provides thousands of high quality video-based courses from programming to presentation skills:

LinkedIn Learning

Learning on Screen ("bob") provides students with access to a vast archive of 65 free-to-air channel programming for educational usage - you can view TV programmes and films, and listen to radio programmes. In addition, Kanopy ("thoughtful entertainment") is available to UCL students, and offers a wide range of movies:

Learning on Screen


E-learning services

E-learning services available to students include Moodle, Turnitin and Lecturecast and allow students to access online course materials or take part in online activities such as group work, discussions and assessment. Students can re-watch some lectures using the Lecturecast service and may also use interactive tools in the classroom:

E-learning services


ISD provides desktop computers and laptops for loan in a number of learning spaces.

Information on Learning and Teaching spaces as well as a map of computer workrooms is available on the ISD website. Computers at UCL run a Desktop@UCL service which provides access to hundreds of software applications to support students.

It is also possible to access a large range of applications remotely, from any computer, using the Desktop@UCL Anywhere service.

Students also have access to a range of free and discounted software via ISD Software for Students.

Laptop Loans for Students

Learning & Teaching Rooms and Spaces

Map of Computer Workrooms

ISD Software for Students


All students are encouraged to download the UCL-Go app, available for iOS and Android devices. The app gives access to Moodle and timetabling and shows where desktop computers are available on campus.