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What we do

Do you need help with an authorised absence, or are you looking to interrupt your studies? Or do you need more time on an assignment?

For a comprehensive list of support and guidance on services available (from what we offer, to help available elsewhere at UCL), head over to Your Student Record; for mental health and wellness, please see Student Support and Wellbeing.

Key contacts

• Programme queries: please contact your Programme Services team 
• General student queries: ioe-studenthelpdesk@ucl.ac.uk
• Extenuating Circumstances: ioe-ec@ucl.ac.uk 
• Changes to your student record: ioe-studentcasework@ucl.ac.uk 
• Student Engagement/Student Voice/Student Support: teamioe@ucl.ac.uk  
• Feedback, Compliments and Complaints: ioe.feedback@ucl.ac.uk