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UCL Staff Experience Survey 2024 will help us understand how you feel about working at UCL right now so we can identify ways to improve your UCL experience.
The UCL Staff Experience Survey 2024 is an opportunity to tell us what it is like to work at UCL and help us understand what matters to you.
Your comments and responses will help us better understand what is working well and what we need to focus on and improve.
About the survey
- What is the UCL Staff Experience Survey?
- The UCL Staff Experience Survey is an opportunity for staff to share feedback about their experiences working at UCL, and for UCL to gain insights into employee attitudes and perceptions.
- We will ask staff to complete the survey every other year, as well as more tailored pulse surveys on a termly basis to capture a more dynamic picture of the day-to-day lived experiences of UCL staff.
- Over time, we aim to build a body of evidence to help us ensure our people and departmental plans address key issues at both institutional and local levels.
- It will provide data which is critical to maintaining our institutional charters and the development of our equality action plans, and provide insight into the collective sense of progress staff have of UCL’s 2022-2027 strategic plan at the mid-way stage.
- This insight will help UCL to identify areas for improvement, enhance leadership strategies and make more informed decisions about future investments.
- Why do we need a survey?
- As a university, we are committed to listening to our staff and responding to feedback.
- The consultation that informed our Strategic Plan 2022-27, along with the issues highlighted in the all-staff survey 2022, helped us form a detailed picture of the challenges faced by our staff.
- We are keen to hear from our staff about how they feel about these changes, and how they currently experience working at UCL.
- The last UCL staff survey was in spring 2022 and provided many departments and project teams with key data to benchmark and measure their progress. The survey data has also been useful for the Data and Insights team to develop strategic KPIs for reporting to the Council.
- Several departments and many of these initiatives are now reliant on data from subsequent surveys to measure progress against KPIs and targets.
- What has changed?
- The UCL Staff Experience Survey is a lived experience survey – a tool used to gather insights directly from employees about their personal experiences, challenges, and perspectives within our organisation.
- While data from the 2022 survey has been valuable in developing a wide range of specific initiatives, we have worked hard in 2024 to develop a better data and reporting tool experience to help faculties and departments understand the areas that they need to focus on.
- The 2024 survey focuses on a set of clearly defined categories: Leadership, Culture, EDI, and Health and Wellbeing; which have been developed in collaboration with representatives from across UCL and approved by UMC.
- Why have we changed the survey?
- By developing survey questions with teams across UCL, we are aiming to reduce the need for separate surveys and the impact they would have on time, resources, and workload throughout the year.
- By improving reporting, we are aiming to help departments respond to issues and engage with their staff in addressing the things that matter locally.
- By including questions related to UCL’s 2022-2027 strategic plan, as well as repeating questions that provided benchmarking data for initiatives following the last survey, we are aiming to provide data that teams across UCL can use to reliably measure progress against specific KPIs.
Your privacy
The survey is administered and processed by Feedback Works via the Qualtrics platform on behalf of UCL, and is confidential. You will receive an invitation to complete the survey from the email address: UCLstaffsurvey@qualtrics-survey.com.
UCL won’t be able to link the responses you provide back to you. We are able to achieve this through a pseudonymisation functionality, which hides personal data from the response and replaces it with a unique code. This process ensures that the survey is confidential, and the privacy of the respondents is protected.
However, to allow us to map where responses are coming from in UCL’s organisational structure and across different types of roles and demographic groups, we use some of your personal information from staff records. This means that your responses will be grouped together with those from other employees in your work area, to allow UCL to identify key themes across the organisation, as well as explore any notable differences across different demographic groups.
Any comments you share in the free text questions will be reported back exactly as written. Therefore, it is important that you do not say something or name anyone in a way which may inadvertently identify you or others. To protect your anonymity, we will not be reporting results where there are fewer than 10 responses.
The feedback from the survey will be used to help identify areas of focus so that appropriate actions are taken to help make UCL a great place to work.
Further information and contacts
If you have any questions about this survey:
- Please check the Frequently Asked Questions (FAQs) in the first instance.
- If you still have a question having read the FAQs, please email osd@ucl.ac.uk
- If you experience any technical issues accessing the survey, please email: osd@ucl.ac.uk
