Launch of New Employee Assistance Programme (EAP) Provider

What is an EAP:

An Employee Assistance Programme (EAP) is your workplace resource that provides you with a digital health and wellbeing hub, and confidential support services to help address personal or work-related issues affecting your wellbeing.

As a staff member at UCL, you have complete and free access to all the resources available through the EAP. Learn about the service offerings below.

Key features of the EAP service

• 24/7 confidential support: Staff can access emotional and practical support at any time, by phone, online, or via a dedicated app.
• Counselling: A set number of sessions per issue per year with qualified counsellors, focusing on practical support to help staff move forward.
• Legal and life management information service: Expert advice to help navigate complex personal, financial or legal issues.
• Guided self-help via Computerised CBT: A personal digital toolkit to support mental resilience and self-management.
• Career coaching: Personalised guidance to support career development and transitions (available as one session per year)
• Management support helpline: Guidance and support for leaders and managers navigating team wellbeing and people-related concerns.
• Digital health and wellbeing platform: Easy access to wellbeing tools, webinars, articles, and self-help resources on wide-ranging support topics, including mental health, emotional wellbeing, lifestyle, exercise, sleep, nutrition etc.
• Confidentiality assured: All services are confidential. No details are shared with HR, managers, or other departments without consent.

Visit the Employee Assistance Programme webpage

What if I am receiving support via Spectrum Life

Any ongoing counselling or other support cases currently being delivered by our previous provider, Spectrum Life, will continue and be completed under their care. Staff who are already engaged in support with Spectrum Life do not need to take any action- these services will remain in place until the agreed sessions are concluded. This approach ensures continuity of care and a smooth transition during the change in provider.

Please note that Spectrum Life’s digital platform and app will no longer be available after 26 September. If you have any information, data, or resources saved there that you’d like to keep, make sure you download them before this date.