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Employee Assistance Programme

UCL is committed to supporting your mental health and wellbeing, and has a range of support available to you throughout your time here, including the Employee Assistance Programme.

Care First

With ever increasing pressures at work and home, there are times when we all need some extra support to balance the demands of everyday life. That’s why UCL provides a free and confidential, Employee Assistance Programme (EAP) from Care First, an independent provider of employee support services.

Care First employ professionally qualified counsellors and information specialists, who are experienced in helping people to deal with all kinds of practical and emotional issues such as wellbeing, family matters, relationships, debt management, workplace issues, and much more.

Emotional support

As a member of staff, you don’t need to ask your manager to use Care First, just call 0800 197 4510 and you can speak to a professional counsellor or information specialist in confidence. It’s available 24 hours a day, 7 days a week, 365 days a year and is accessible by phone or online.

Students can contact Care First for emotional support out of hours (between 5pm and 9am and during weekends).

Practical advice

Care First can offer advice on practical matters by Citizen Advice Bureau trained advisors. This service is available on the same phone number (0800 197 4510) from 8am to 8pm on weekdays. This service can help you  with a wide range of work, family and personal issues. From work-life balance to childcare information, relationships to workplace issues, debt to disability, let your EAP support you on the issues that affect all of us at some point in our lives. 

Online services

  • Care First Lifestyle website offers a wealth on self-help information including booklets, articles, resource information on support services in your local area and even online counselling to help get you back on track. Care First's lifestyle website offers extensive resources, including articles on health, issues at home, issues at work, management support tools, stress questionnaires and online counselling in real-time. UCL employees can login with username: uclstaff, password: bentham.
  • Care First Zest is an online personal and interactive wellbeing portal which helps you identify which areas of your wellbeing may need some focus and gives you all the tools, information and support you need to make positive changes. This unique health management resource helps you enhance your wellbeing and lead a healthier lifestyle. Please use the organisation code UCL1 to set up your personal wellbeing profile.