Scope and purpose
1. UCL is a world-renowned centre of excellence for education and research and as such considers its staff to be its most valuable resource. UCL requests that all employees who have resigned from their post complete an online exit survey. The purpose of the exit survey is:
- to identify why employees are leaving for monitoring purposes and to identify any trends;
- to better understand the different experiences of working at UCL in order to identify any areas for improvement and future change
- to improve the recruitment and retention of high calibre employees.
2. Currently UCL do not automatically contact employees who have left for other reasons, including those who have been dismissed. Other employees are welcome to access the online survey if they wish. Any such employee should contact the HR Strategy and Planning team by emailing Sarah Danzie.
3. For those employees who do not have a UCL email/access to the website a paper copy of the survey will be made available. Further reminders will be sent, including information in the formal confirmation of leaving letter sent from the HR Employment Contracts Administration Team.
4. HR contact details will also be given should any employee prefer a confidential face to face exit interview or who wish to complete a paper copy.
5. Employees who resign within a year of starting their position at UCL are specifically encouraged to undertake an exit interview. The interview will be based around the same questions asked through the online survey and will be undertaken by HR.
Gathering Departmental Information
6. It is important that all employees who resign are encouraged first and foremost to complete the central online survey for consistency of information across faculties and divisions and to gather as wide a picture as possible of the range of experiences.
7. In addition a department may wish to gather more locally based information and feedback about an employee's experience; what works well and where improvements can be made. It may be helpful for someone other than the direct line manager to undertake this. A framework covering suggested question areas can be found below, though this may be expanded as appropriate.
Identify what they most liked/disliked about the role. Could this have been structured differently to be more effective?
Did this accurately reflect what they had been required to do?
Goals and targets
Did they understand how their role fitted into departmental, faculty/divisional and UCL goals?
Did they receive a good induction?
Did they feel supported in their various working relationships?
Appraisal and development
Did they receive regular appraisal and supervision?
Are they in a better position now to achieve their long term career aspirations than when they started at UCL?
Did they feel adequately rewarded (pay, pensions, benefits etc) for the work they undertook? Are there any other benefits that they would like to see UCL offer?
Were they able to achieve a reasonable work-life balance? If not how could improvements be made?
Did they have the necessary resources and facilities to undertake their work?
Overall, how was their experience of working at UCL? How did this compare to other organisations they may have worked for?
Reasons for leaving
Why are they leaving and was there anything UCL could reasonably have done to aid their retention?
Other matters the employee wished to raise
An opportunity to cover any aspects not already covered that are important for us to know.
HR Strategy and Planning