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Your workplace resource that provides you with confidential 24/7 support services, to help address personal or work-related issues affecting your wellbeing.
Vita Health Group is UCL's Employee Assistance Provider.
| Accessing the service | Information |
|---|---|
| 24/7 emotional support | 0333 016 9910 |
| Online health and wellbeing platform | UCLWELL |
The EAP offers staff free, 24/7 confidential emotional support via a dedicated helpline, as well as advice and signposting on financial and legal matters. Staff can also access an online health and wellbeing platform with a range of practical support services for both personal and work-related issues.
What is available and how to access
- 24/7 Immediate Emotional Support
About this service:
- Available 24/7/365 for staff and their immediate family members
- Emotional and/or practical support when experiencing emotional distress/difficulties, or you need to offload and debrief with someone who is impartial to your situation.
- No restrictions on the number of times you can call this number.
This is not an emergency support service
Access this service:
- Available 24/7/365
- Number: 0333 016 9910 – select option 1
- Via the live chat function on VHG’s health and wellbeing platform - access code: UCLWELL
- Counselling
About this service:
- Solution focused counselling.
- A set number of sessions available, per presenting issue, per year (1 September - 31 August)
- Available remotely or in person
- Availability to specific service subject to the outcome of a clinical assessment.
When the sessions would be appropriate:
If you:
- Are experiencing emotional distress, manifesting as stress, anxiety or low-level depression.
- Need assistance in developing healthier self-care techniques to promote healthier work-life balance and wellbeing.
- Need support dealing with challenging life events, (i.e. loss, parenting issues/concerns, interpersonal difficulties, work stress)
- Need support around marital/relationship/family issues.
A clinical assessment will be carried out with you, by a clinician, the outcome of this assessment will determine what support is going to be the most beneficial to you. The clinician may recommend that specialist or longer-term therapy would be recommended. Such examples would include, but are not limited to:
- Presence of long-standing psychological conditions.
- Extensive history of engagement with mental health services over a prolonged period of time.
- Evidence of historic or childhood trauma.
- Acute addiction, be it substance or behaviour related.
- Domestic violence or intimate partner abuse.
- Bereavement within the last 6 weeks
Access this service:
- Access to this service is subject to a clinical assessment. We encourage all staff to contact Vita Health, even if suitability is uncertain.
- To arrange an assessment call 0333 016 9910 or arrange a callback via VHG’s online chat function. – access code: UCLWELL.
- Guided self-help via Computerised CBT
About this service:
- A version of CBT therapy delivered via app, web or a written workbook.
- Self-paced approach to managing low levels of anxiety, stress or low mood.
- Support to build mental resilience.
- Supported by a psychological wellbeing practitioner at the beginning and end of the treatment pathway, along with non-synchronise digital support on a weekly basis.
Access this service:
- Access to this service is subject to a clinical assessment
- To arrange an assessment call 0333 016 9910 or arrange a callback via VHG’s online chat function. – access code: UCLWELL.
- Management Support
Helping leaders support their teams with confidence.
Advice and support for difficult or complex staff situations such as:
- Managing conflict and mediation
- Navigating equality and inclusion concerns
- Leading through organisational change
- Supporting staff with mental health concerns
- Identifying and managing stress in the workplace
- Approaching difficult conversations effectively
Available 8am - 6pm Monday to Friday
Access this service:
- Number: 0333 016 9910
- Via online health and wellbeing platform - access code: UCLWELL
- Online health and wellbeing platform
Wellbeing tools and resources at your fingertips. There is a wealth of resources available to staff, free to utilise at their leisure.
Resources available through the online platform include:
- Exercise classes
- Wellbeing podcasts
- Recipies
- Newsletters
- Access to the helpline via instant chat
Available 24/7/365
Access this service:
- Via online health and wellbeing platform - access code: UCLWELL
Contact Vita Health If you are experiencing technical issues accessing the hub or access support through the live webchat.
- Career coaching
Empowering you to take the next step in your career.
Each staff member is entitled to one 50-minute session per year. (1 September - 31 August)
Available 8am - 5pm Monday to Friday
Access this service:
- Number: 0333 016 9910
- Via online health and wellbeing platform - access code: UCLWELL
- Legal and life management information service
Expert advice when life gets complicated
Legal and Financial Guidance advice and appropriate signposting to relevant organisations, in addition to emotional support as a result of such concerns.
Available 24/7/365
Access this service:
- Number: 0333 016 9910
- Via online health and wellbeing platform - access code: UCLWELL
- Debt Management Support
Practical guidance to take control of your finances.
Available 24/7/365
Access this service:
- Number: 0333 016 9910
- Via online health and wellbeing platform - access code: UCLWELL
- Bereavement
Most services will not offer counselling to someone if they have been bereaved within the last 5- 6 weeks. If you are experiencing a recent bereavement, you can access bereavement support as an interim measure via the following services. Please see below:
- EAP in the moment emotional support for a one-off phone call: 0333 016 9910
- Cruse helpline for a one-off phone call: 0808 808 1677.
- Sue Ryder offers bereavement and information advice.
- Marie Curie - access listening support if you have lost someone from an illness.
- Sands - offer baby support and loss information and guidance.
- Child bereavement UK - contact their helpline if you have been impacted by the death of a baby. They also provide advice and guidance on how to support yourself or others who are bereaved.
- Survivors of bereavement by suicide
- Facing the Future - support group if you have been bereaved by suicide and would like a space to talk about your experience with others who are experiencing the same.
Vita Health Group privacy notice
Make a complaint or raise a concern about your experience with the EAP