UCL Human Resources


Dealing with difficult situations

Support for difficult home or work situations

Black and white photograph of a man looking out of a window

During this time of uncertainty, staff may be dealing with a variety of difficult situations either in their private lives, or as part of their working life.  These resources will provide guidance and links to a range of support services. 

Bereavement and loss  

Dealing with a bereavement can be difficult in normal circumstances, but at a time when necessary social distancing measures are in place, families will face additional challenges at this time.  Restrictions on visiting family members or loved ones during a critical illness, and facing restrictions on the number of mourners who are permitted to attend funerals, means that staff facing these issues may need additional support and compassion from their managers and colleagues. The Bereavement and loss support toolkit has been designed to help managers and colleagues support teams when somebody dies.. 

If you are experiencing grief you may also wish to consider these external sites;

Financial hardship

We undersatnd that some of our colleagues may be experiencing financial difficulties where a spouse/partner/family member might be unable to work, or they may have lost their job at a time when seeking a new job could seem quite a difficult challenge. 

Many banks and credit card companies are sympathetic to customers experiencing finacial difficulties.  In the first instance you may wish to contact colleagues at the UCL Employee Assistance Programme who can provide advice and support for a wide range of personal matters.

Challenging conversations at work 

We understand that problematic behaviours may impact staff in their personal and professional lives. Support is available through contacting an advisor on Report + Support, or calling Care First number on 0800 197 4510​.

Alternatively, staff may wish to speak to their HR Business Partner in the first instance.

Domestic violence and abuse 

The UCL Equality, Diversity and Inclusion (EDI) team/colleageus have produced a resource for those impacted by domestic violence and abuse, or who may be supporting a peer or colleague affected. It highlights what to look out for, and provides information on specialist support.  You can download the document here.

Colleagues may also wish to review the Employers Initiative on Domestic Abuse website which contains a wide range of resources, curated from various organisations, providing support for employees at risk or experiencing domestic abuse.