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This guidance outlines UCL's approach to exit surveys.
Scope and purpose
1. UCL asks all employees to complete a 5 question online exit survey when they leave. The purpose of the exit survey is:
- to identify why employees leave UCL and take action where appropriate;
- enable UCL to provide accurate data to the Higher Education Statistics Agency regarding our staff.
Online exit survey process
2. Once the department has submitted a leaver notification to HR Services, HR Services will process the instruction and provide a leaver letter to the employee. The leaver letter will contain a link to the online survey, with an explanation of the access codes required to enter the system.
- Leavers will be asked the following 5 questions:
- Their main reason for leaving
- Other reasons which contributed to their decision to leave
- Whether they recommend UCL as a good place to work
- What they are going to do next (type of employer / retire etc)
- Which country they will be based in next
- The exit survey data will be gathered and stored confidentially, in accordance with Data Protection requirements and the UCL Retention Schedule.
- Once a year a report will be produced by Faculty / Division aggregating the responses in an anonymous format.
Optional local department exit survey.
- In addition, a department may wish to gather more in-depth, locally based information and feedback about an employee's experience within the department, using a department exit survey.
- The department exit survey can be sent to leavers by a department administrator with responses collated and aggregated once a year and anonymised for consideration by management.
- Departmental exit survey data must be gathered and stored confidentially, in accordance with Data Protection requirements and the UCL Retention Schedule.
***** COMING SOON ***** DEPARTMENTAL EXIT SURVEY
Until an optional departmental exit survey is finalised, if a department is considering introducing a local exit survey, they can check their draft content with Barbara Robertson b.robertson@ucl.ac.uk our Employment Policy Advisor.
HR Employment Policy Team
September 2023