FAQ's

1. What is a HEAR?

A HEAR is a Higher Education Achievement Report that provides verified information about students’ academic and significant non-degree related achievements.

2. What does a HEAR look like?

Click here to view an example of a HEAR.

3. What is Gradintel?

Gradintel is a service UCL is using to publish your HEAR electronically and allows you to share your HEAR with others such as potential employers or other universities. More information is available from gradintel.com.

4. Why have Gradintel accounts been set up?

UCL is working in partnership with Gradintel, part of the Tribal Group who supply UCL’s student records database, to produce HEARs. HEARs are virtual documents that can be accessed whilst students are still studying at UCL and when they have left.

5. Why is it necessary to register with Gradintel?

You need to register with Gradintel so that you have a secure way of accessing your HEAR.

6. How can HEARs be shared with third parties?

You can issue a token to third parties and specify how many times it can be viewed. More information about this is available from gradintel.com.

7. How much does it cost?

Gradintel’s services, including access to the HEAR, are free for students.

8. Why is my HEAR not on Gradintel?

The first HEARs will be published in August 2012 for undergraduate students who enrolled for the first time in 2011. These students will have HEARs published in August 2012 except for:

  • MB,BS students
  • Intercalated BSc students
  • School of Pharmacy students
  • Affiliate students

9. Why are HEARs not published for all UCL students who first enrolled in 2011?

The HEAR is a national requirement for undergraduate students only except for:

  • MB,BS students
  • Intercalated BSc students
  • School of Pharmacy students
  • Affiliate students

HEARs are designed to give potential employers and other universities more insight into programme contents and individual student achievements that have been verified by UCL. HEARs must be implemented for all undergraduate students (except those noted above) who first enrol in September 2011; UCL is implementing the HEAR a year earlier than required.

Because MB, BS/intercalated BSc transcripts need to comply with GMC requirements which include details about clinical placements and voluntary achievements, students on these programmes will not have HEARs.

Further consultation is taking place regarding the School of Pharmacy undergraduate students. Affiliate students will continue to receive transcripts from the Study Abroad Office.

10. Why are there no HEARs for undergraduate students who enrolled in 2010 or earlier?

Non degree activity is only being verified from 2011/2012 onwards. UCL is unable to verify earlier activity. Therefore, undergraduate students who enrolled for the first time in 2010 or earlier will continue to receive transcripts with their degree certificates.

11. Why are postgraduate students not getting HEARs?

The national requirement for the provision of HEARs is for undergraduate students only. However, consideration is being given to providing HEARs for postgraduate students at a later date. Postgraduate students will continue to receive transcripts with their degree certificates.

12. Who do I contact if the academic achievements, such as (examination/assessment results), are not accurate?

If you think that the information about your academic achievements are incorrect, you should contact your department/division in the first instance.

13. Who do I contact if the non-degree related achievements are not accurate, including missing achievements?

If you think that the information about your non-degree related achievements are incorrect, you should contact the verifying body in the first instance; for example, contact the UCLU for a query relating to a sports colour or the Voluntary Services Unit for a query relating to voluntary work.

14. What non-degree related achievements will be included in a HEAR?

The Programme and Module Approval Steering Group, acting on behalf of the Education Committee, reviews non-degree related activities and approves inclusion in a HEAR according to a set of guiding principles such as a minimum number of hours or recognition of a significant office holder. A list of the verified activities can be accessed here.

15. How often will HEARs be published?

HEARs will be published in August and October each year and will provide you with all achievements that have been verified up to that point. You will be above to view interim HEARs from August 2012 onwards. If you wish, you can share your HEAR with third parties using the token system on Gradintel.

16. What happens to HEARs when I leave UCL?

When you graduate, or leave UCL for any other reason, a final version of your HEAR will be published in the month of October following your departure. From then on, you will be able to access your HEAR on Gradintel.

17. Must I accept all of the information published on a HEAR?

Your academic achievements, such as (examination/assessment results) will be published on a HEAR by UCL. Any queries relating to this information should be directed to your department/division in the first instance.

All non-degree related achievements will be published on a HEAR by default. However, you will have two opportunities in June and September to remove any non-degree related achievements you do not want to appear on their HEAR on Portico. You will be given this opportunity for each session that you are enrolled with UCL. Any previously removed achievements can be re-instated when the opportunity arises to do so.

However, this facility is not available for prizes. If you do not want prizes to be published on their HEAR, you must reject the prize from the outset.

Page last modified on 03 may 12 09:58