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Leading Change in Healthcare

Advance your career as a high impact senior leader who can achieve transformational change at scale and pace in the healthcare sector.

The healthcare sector is in need of transformational change, and you are tasked with driving it forward. A challenge for even the most experienced of leaders – particularly with as much as 70% of change management initiatives failing – the ability to successfully lead change in healthcare is a premium quality. This week-long executive education course has been designed by world leading UCL experts to enable you to transform your organisation and your career.
 

"Significant and radical change is always challenging for any business, team or system. When the dynamic of healthcare delivery is included change becomes even more complex; the myriad of stakeholders, the pressures facing the delicate health ecosystems and the emotion that goes with delivering care to the vulnerable means that change needs to be handled sensitively, carefully and with a real focus on people, their motivations and values".
David Probert
Chief Executive
UCLH NHS Foundation Trust

A career changing experience

Delivered by the UCL Global Business School for Health (UCL GBSH) – the world’s first business school dedicated to health – our Leading Change in Healthcare executive education course provides an opportunity for you to pause and reflect from your everyday leadership activities, helping you to drive organisational change more effectively in the long-term. Just some of the highlights of the course include site visits across London’s complex health ecosystem, interrogating some of the latest thinking in leading change management alongside experts and peers, and working on a personal change project. Complete with a new network of likeminded global health leaders, you’ll also come away with an evidence-based, invigorated approach to leading change management in healthcare.

The power of UCL and London

Embarking on this executive education course brings you the exceptional benefits of studying at a world top 10 university with globally renowned health credentials. You’ll make the most of our elite custom built facilities at UCL East, where UCL’s heritage, disruptive spirit and ambitions for public good converge. Anchored by the inimitable experience of London – a global city that is a leader in health and business – the Leading Change in Healthcare executive education course provides unprecedented opportunities to retain your edge as a talented healthcare leader who can deliver change and promote innovation.

Make a difference as a senior leader

Demographic shifts, lifestyle changes, climate change, technology and social inequity have all placed great pressure on health and healthcare in recent years. With the Covid-19 pandemic adding yet more strain, healthcare leaders globally are being urged to implement palpable transformational change. An executive education course designed by global experts in this field, you will leave this course empowered to make a tangible difference in healthcare leadership.

What’s involved:

  • A programme that has been developed from a wide range of research and professional experience, this course stretches thinking beyond traditional business and management boundaries, making it a truly unique opportunity. 
  • You’ll explore a range of topics on this course that form the building blocks of leading change in healthcare. Delivered by health experts and academics, themes include empowering people to change, understanding the culture and workforce of your organisation, changing health ecosystems, developing user centred care and measuring change in terms of outcomes and impact.
  • The course covers key theories and frameworks of change, applied specifically to a healthcare setting. 
  • Students also work on a personal change project during the week, informed by your learning and group discussions. At the end of the week you will present your change project, benefitting from input and insights from the faculty and your peers.
  • You’ll also make the most of the tremendous excellence in healthcare that London offers, with site visits across London’s complex health ecosystem.
  • Networking opportunities include a welcome reception and a group dinner towards the end of the course.

Who the programme is for

Our Leading Change in Healthcare executive education course is for ambitious senior healthcare leaders who want to be responsible for leading transformational change in their healthcare organisations. You may be a clinical leader, policymaker or healthcare executive tasked with leading an aspect of change in your healthcare organisation. Or you may come from an industry related to health, working at a level where you are expected to drive organisational change.

Programme curriculum

Incorporating both contextualised and experiential learning, this course is delivered through interactive lectures from guest speakers and UCL academics, which is supplemented by site visits, reading, participant discussions and hands on exercises. You will also be given access to recorded sessions and pre-reading before the start of the course and throughout the modules. Much of the learning will be directed through real world case studies and project-based learning from change management and leadership experts. Before your arrival on the course, you will be sent a leadership assessment questionnaire to complete. This will form an important basis of the first module, when you will understand your starting point and leadership style.

The course content is delivered through eight modules over five days, from 9:30am-5:30pm (UK GMT), with an hour-long break for lunch. Each day ends with a 360-degree feedback session, where you will be invited to share your reflections on your learning, the speakers, events, and activities across the day, and receive comments from the module leads that day. These sessions will also be an opportunity for you to engage in peer-to-peer dialogue and peer review.

As part of your self-led learning, academic readings and self-assessment tools will be available online. There will also be discussion forums on our course Moodle website where you can pose questions to colleagues and instructors throughout the week for debate and answers.

Students will complete two assessments for the programme. The first is a self-reflection log on your experience as a leader in driving change. The second assessment will involve a group challenge and presentation involving developing a change management plan in healthcare, which will be evaluated by a panel of experts on the last afternoon. On completion of the course and the two assessments, you will receive a certificate from UCL GBSH and CPD points.

Modules

Leadership of Self and Change Agency - Wendy Purcell

Monday morning and afternoon sessions

Delivered with a reflective, action learning focus, this module will enable you to develop your identity as a leader. Based on the principle that personal growth and development is core to successful change management, you will learn about being adaptive and welcoming to the change process. You will also deepen your understanding of how your leadership can shape your organisation’s vision, purpose and values.

Understanding your Organisation, Culture and Workforce - Wendy Purcell

Tuesday morning session

Providing an outline of the theories and approaches to studying human behaviour in organisations, this module enables you to explore adaptive leadership models required for change leadership. Module content includes how leaders talk about change to promote engagement, hierarchies and informal structures, dialogue and negotiation, and developing empathy for change.

Global Health: Politics and Power - Nora Colton

Tuesday afternoon session

Focusing on how global health is influenced by power, politics and resource allocation, this module looks at how health is affected by structural, social, legal and political inequalities. Impacting the decisions made within our organisations, we take a closer look at various health ecosystems, ideas and institutions to enhance your awareness of where power lies and the importance of networks and our ability to effect change.

The Healthcare Ecosystem as a Driver of Change - Hassan Chaudhury

Wednesday morning session

Addressing the changing healthcare ecosystem, this module focuses on patient centred and consumer healthcare, the digitalisation of healthcare, and value-based healthcare. Module topics include the actors in this emerging healthcare system, the impact on healthcare professionals and workforce planning, the role of data analytics in decision-making, patient engagement for improved productivity, and operational challenges.

Design Thinking for Creating Change - Ann Blandford

Wednesday afternoon session

Focusing on patients and customers, this module explores user-centred care through engaging learning and activities. You will look at the human factors and design opportunities that pertain to digital health technologies, and understand the evaluation of the user-centred approach. Enabling leaders to question the implicit assumptions behind current practices to drive innovation, this module harnesses ideas of efficiency and effectiveness.

Exploring the Change Process - Site Visits

Thursday morning and afternoon sessions

Delivering change in healthcare is particularly challenging, and this module explores the theoretical side of this as well as in-person reflection through site visits. Designed to allow you to witness and apply knowledge, you will visit teams delivering improvements in healthcare through the execution of change management.

Thursday morning 08:00 - 11:00 - Site Visits:

  • Group 1: UCLH – The Emergency Department. A process of radical change in systems and the built environment over 6 years to deliver a highly effective emergency pathway.
  • Group 2: MEH – Radically changing the diagnostic pathway at scale through significant changes in clinical roles, education, responsibilities and the built environment.

Thursday afternoon

Case Study of UCLH led by Pelham Allen

Measuring Change Outcomes and Impact - Nora Colton

Friday morning session

Focusing on patients and customers, this module explores user-centred care through engaging learning and activities. You will look at the human factors and design opportunities that pertain to digital health technologies, and understand the evaluation of the user-centred approach. Enabling leaders to question the implicit assumptions behind current practices to drive innovation, this module harnesses ideas of efficiency and effectiveness.

Change Projects and Plans - Nora Colton

Friday afternoon session

After working on a personal change project throughout the course, you will present your project during this session. Your project will draw on your learning and group discussions from throughout the week, and through this session you will benefit from input and insights from the faculty and your peers. 

Programme Faculty 

Professor Nora Ann Colton - Director of the UCL Global Business School for Health

Professor Nora Colton is the Director of the UCL Global Business School of Health.  She is a health and development economist with extensive experience in change management and strategy.  Previous to this role she was the  UCL Pro-Vice-Provost (Postgraduate Education) and Joint Director of Education at the UCL Institute of Ophthalmology and Moorfields Eye Hospital.  She has been a Professor of International Economics at Drew University, USA; Dean of Business and Deputy Vice Chancellor at University of East London (UEL), UK; and a visiting professor in the School of Public Administration at the University of Electronic Science and Technology (UESTC), Chengdu, China as well as the American University in Beirut (AUB), Lebanon.

She holds a doctorate from University of Oxford, UK.  She also has studied and taught at a number of leading universities including Harvard University; W. P. Carey School of Business at Arizona State University; American University in Cairo; American University in Beirut and  Barcelona Business School at University Pompeu Fabra, Spain. She also holds a certificate in Change Management from Cornell University in the USA.

She has been the recipient of a serial Fulbright and a Carnegie Foundation grant to conduct fieldwork in the Middle East. 

She is the author of numerous journal articles concerned with Middle Eastern economics and politics.  She is also co-author of a book with Elsevier Press entitled Middle East Finance: Missed-opportunities or Future Prospects and has a book forthcoming with Palgrave-Macmillan on the political economy of Yemen.  She has also been a series editor of a book series on Middle East Economics through Palgrave-Macmillan. More recently, she conducts research and publishes on healthcare management and strategic leadership.

She has a particular interest in change management as it relates to the healthcare sector and has designed programmes and taught on healthcare management postgraduate degree programmes as well as health related executive education and training programmes.

Professor Ann Blandford - UCL Department of Computer Science 

Professor Ann Blandford is leading the module on Human Factors for Digital Health, which addresses such issues and is the Professor of Human–Computer Interaction (HCI) at University College London. In the past, she has been Director of UCL Interaction Centre (UCLIC) and of the UCL Institute of Digital Health. She has led many research projects on the design of safety-critical healthcare systems and of systems to help people manage their health. She works closely with healthcare engineers, clinicians and patients, in both the UK and internationally. 

Her first degree was in Mathematics, from Cambridge University, and her PhD is in Artificial Intelligence and Education, from the Open University. Her career began in industry as a software engineer, followed by a period managing the Computer Assisted Teaching Unit at QMUL. She gradually developed a focus on the use and usability of computer systems. In 1991, Ann joined the Applied Psychology Unit in Cambridge as a research scientist, working on the AMODEUS project.

Her current projects address a range of health and wellbeing challenges; these include helping people manage diabetes, sexual health and Long Covid, and supporting clinicians to diagnose eye diseases and perform surgery more safely. She has published widely on the design and use of interactive health technologies, and on how technology can be designed to better support people’s needs and values, recognising that people are living complex lives and often managing complex health conditions.

Hassan Chaudhury - visiting lecturer at UCL GBSH - Consulting Director, Vita Healthcare 

Hassan's background is in leading, implementing and evaluating system change in health and care across social work, informatics, NHS commissioning and public health. He later founded an award-winning start-up in real world health analytics, which served more than half of the top 100 global life science firms. He held CIO and Chief Commercial Officer positions before its sale to CorEvitas and his exit in 2019.

He now holds a prestigious role as the Global Digital Health Specialist for Healthcare UK, which is a joint initiative of Department of Health and Social Care, NHS England and the Department for International Trade (DIT) where he supports other nations and health systems to adopt technology to drive towards higher efficiency and better outcomes.

Hassan is also Commercial Consultant for Great Ormond Street Hospital for Children, a mentor at the NHS Innovation Accelerator, an Editorial Board member of the International Journal of Digital Health, a member of both the HIMSS Innovation Committee and The Institution of Engineering and Technology (IET) Healthcare Sector Exec Committee, co-Chair of the Diversity Interest Group of the PM Society and holds an Honorary Research post at Imperial College London

David Probert - visiting lecturer at UCL GBSH - UCL Hospital (UCLH NHS Trust)

David is the recently appointed chief executive at UCLH. Prior to this, David was chief executive of Moorfields Eye Hospital NHS Foundation Trust, being appointed to that role in April 2016. One of his key achievements was to lay the foundations for Oriel, a pioneering new eye-care research, education and treatment centre in partnership with University College London.

Before he joined Moorfields, David was director of strategic development at UCLH, where he led the planning and development of our two new hospitals – the Royal National ENT and Eastman Dental Hospitals and the Grafton Way Building for surgery and cancer. David has also held senior operational leadership roles at the Royal Marsden NHS Foundation Trust and Guy’s and St Thomas’s NHS Foundation Trust.

David continues to present on a number of academic and training courses based on clinical leadership and management development. He has contributed to a number of publications and journals with clinical and non-clinical colleagues and personal development is a key area of interest and was a Fellow at The Institute of Healthcare Improvement (IHI) in Boston, USA. He is also a trustee of a number of charities.

Professor Wendy Purcell - visiting lecturer at UCL GBSH - Harvard University, T.H Chan School of Public Health

Dr. Wendy Purcell PhD FRSA, an Academic Research Scholar with Harvard T.H. Chan School of Public Health, Harvard University since 2016 leads research on global leadership and governance for transformational change. She leads research on a Culture of Health, supported by the Robert Wood Johnson Foundation, pursuing health and equity in business and community settings.

Wendy worked extensively at a strategic level with the NHS, and was founder and inaugural Chair of the UK Council for Healthcare Scientists, Member of Health Education England (HEE) Genomics Advisory Board and HEE’s Healthcare Science Implementation Network Group. She was Expert Advisor to UK Department of Health (DoH) on the Future Shape of the Healthcare Science Workforce, and Chair of the DoH Healthcare Science Strategic Advisory Group in Higher Education and Member of Universities UK Health Education and Research Policy Network.

Wendy is an Expert Adviser and Board member to a range of Boards and charities/not-for-profit organizations advancing internationalization and sustainability leadership. She is visiting Professor at McGill University and Special Adviser and coach.

On completion of this course, you will be able to:

  • Understand your leadership style and how it can be applied to leading and managing change in your healthcare organisation.
  • Further advance your career as a high impact leader who can effect transformational change.
  • Recognise the interdependencies of being a change agent in healthcare.
  • Appreciate the numerous catalysts of change related to your organisation, the culture and workforce.
  • Apply new frameworks, tools, case studies and roadmaps to benefit your organisation.
  • Reflect on how power and politics impact you as a leader.
  • Develop tools for stakeholder mapping and engagement, as part of the process towards change.
  • Understand concepts and ideas related to change management and leadership.
  • Identify and evaluate the impact that digital transformation and disruptions are having on your organisation.
  • Demonstrate complex problem solving and decision making skills.
  • Apply learning to your specific organisational challenges and opportunities.
  • Deepen your networks and relationships with leaders in the health sector, along with world leading academics and health experts.

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