Accounts Payable Service Standards

Supplier Invoices – processed within 5 working days of receipt in AP and paid when due (suppliers are set up as 30 day terms as standard).

Expense Claims, Student Payments – processed within 5 working days of receipt in AP and paid on next available payment run.

New Supplier Requests – processed within 2 working days of receipt in AP (if they have to be referred to Procurement because we have contracts in place for the purchasing category, this lengthens processing time and departments will be notified).

Helpdesk Requests & Queries – will be reviewed within 5 working days of receipt. If an invoice has been submitted, this is then passed to Data Input, who have a further 5 days service standard to process.

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Page last modified on 18 apr 16 16:47