UCL ESTATES
SECURITY
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Security Systems

The Systems team:

  • Provide ID / entry cards for students, staff and visitors to UCL. Access can be added to the cards to areas controlled by access control systems.
  • Install and maintain entry card systems.
  • Provide keys.
  • Provide advice on security matters involving all types of locks and the use of access control, including arranging the design and installation of master keyed lock systems.

Who We Are

Mike Dawe Security Systems Manager 020 7679 7735 (Ext 37735) m.dawe@ucl.ac.uk
Jason Orchard Security Systems Assistant Manager 020 7679 2100 (Ext 32100) j.orchard@ucl.ac.uk
Gonul Hussein Admin Assistant 020 7679 7111 (Ext 37111) g.hussein@ucl.ac.uk
Hayley Midwinter Security Reception 020 7679 2102 (Ext 32102) h.midwinter@ucl.ac.uk

How to Contact Us

General enquiries, including requests for keys 020 7679 2102 (Ext 32102) securitysystems@ucl.ac.uk
Enquiries regarding identity/access cards and changes to access rights 020 7679 3373 (Ext 33373) securitysystems@ucl.ac.uk
Enquiries regarding installing or changing locks 020 7679 2100 (Ext 32100) j.orchard@ucl.ac.uk

Standard Specifications for locks and Access Control Systems

The UCL Security department is responsible for the policies and procedures that define our approach and response to security concerns. We're responsible for the provision of building attendants, security personnel and the on-going management, support and maintenance of security measures - including physical locks on doors, electronic access control, intercom systems, CCTV systems and alarm monitoring. Please visit our Standard Specifications page for full details.

Identity Cards

You will be issued with a UCL ID smart card at the beginning of your course or contract. This is an important part of UCL's security provision and we'd ask that you keep this safe, and carry it with you at all times whilst on UCL premises, to help us provide you with a safe and secure environment in which to work and study. You may from time to time be asked by Security staff to show your ID card - we'd ask that you assist us with this, and would encourage you to wear your ID card while on campus. We can provide you with belt hook or neck lanyard card holders which will help keep your card safe while keeping it handy for using on card readers. These are available from the Security card issue office in the Andrew Huxley Building.

For undergraduate students:
This applies only to students who are currently enrolled at UCL. Students should bring a form of personal ID (e.g. bank card, driving licence) to the Security Office in the Andrew Huxley Building. No other form of authority is required. The first issue of your ID card is free, however, if a card is lost or stolen during its period of validity, the next two issues will be free, but a £15 administration fee will be charged on any subsequent occasion where a replacement is requested for reasons other than card expiry, changes to the information on the card, or card failure. In such circumstances a voucher must be bought from the UCL Shop and then taken to the card issue office, where a new card will be issued. Please visit http://www.ucl.ac.uk/estates/ucl-shop/ for details of the UCL Shop opening hours; the Security Office opens Monday to Friday, 9.00am and 4.45pm.

To add any specific building access rights, authorized signatories should email the request to securitysystems@ucl.ac.uk.

The name and departmental information displayed on the student card is held by the Registry and not by Security. The first name is recorded by the Registry as "Known as". If this information needs to be changed, the student should contact the Registry directly first.

For taught graduate students:
This applies only to students who are currently enrolled at UCL. Students should bring a form of personal ID (e.g. bank card, driving licence) to the Security Office in the Andrew Huxley Building. No other form of authority is required. The first issue of your ID card is free, however, if a card is lost or stolen during its period of validity, the next issue will be free, but a £15 administration fee will be charged on any subsequent occasion where a replacement is requested for reasons other than card expiry, changes to the information on the card, or card failure. In such circumstances a voucher must be bought from the UCL Shop and then taken to the card issue office, where a new card will be issued. Please visit http://www.ucl.ac.uk/estates/ucl-shop/ for details of the UCL Shop opening hours; the Security Office opens Monday to Friday, 9.00am and 4.45pm.

To add any specific building access rights, authorized signatories should email the request to securitysystems@ucl.ac.uk.

The name and departmental information displayed on the student card is held by the Registry and not by Security. The first name is recorded by the Registry as "Known as". If this information needs to be changed, the student should contact the Registry directly first.

For research graduate students and medical students:
This applies only to students who are currently enrolled at UCL. Students should bring a form of personal ID (e.g. bank card, driving licence) to the Security Office in the Andrew Huxley Building. No other form of authority is required. The first issue of your ID card is free, however, if a card is lost or stolen during its period of validity, the next three issues will be free, but a £15 administration fee will be charged on any subsequent occasion where a replacement is requested for reasons other than card expiry, changes to the information on the card, or card failure. In such circumstances a voucher must be bought from the UCL shop and then taken to the card issue office, where a new card will be issued. Please visit http://www.ucl.ac.uk/estates/ucl-shop/ for details of the UCL Shop opening hours; the Security Office opens Monday to Friday, 9.00am and 4.45pm.

To add any specific building access rights, authorized signatories should email the request to securitysystems@ucl.ac.uk.

The name and departmental information displayed on the student card is held by the Registry and not by Security. The first name is recorded by the Registry as "Known as". If this information needs to be changed, the student should contact the Registry directly first.

For staff:
This applies only to staff who have a contract with Human Resources, either as an employee or as Honorary staff. Staff should bring a form of personal ID (e.g: bank card, driving licence) to the Security Office in the Andrew Huxley Building. No other form of authority is required. The first issue of your ID card is free, however, if a card is lost or stolen during its period of validity, the next four replacements will be free, but a £15 administration fee will be charged on any subsequent occasion where a replacement is requested for reasons other than card expiry, changes to the information on the card, or card failure. In such circumstances a voucher must be bought from the UCL Shop and then taken to the card issue office, where a new card will be issued. Please visit http://www.ucl.ac.uk/estates/ucl-shop/ for details of the UCL Shop opening hours; the Security Office opens Monday to Friday, 9.00am and 4.45pm.

To add any specific building access rights, authorized signatories should email the request to securitysystems@ucl.ac.uk.

The name and departmental information displayed on the staff card is held by Human Resources and not by Security. The name is recorded by HR as "Preferred name". If this information needs to be corrected, the staff member's relevant HR departmental representative should be contacted. A list of HR contacts can be found at http://www.ucl.ac.uk/hr/staff/hr_staff_contacts.php.

For visitors:
This applies to any visitors within UCL who do not have a contract with Human Resources as paid staff, nor have an Honorary appointment. Visitor records should be set up on the Services System . Visitors should then bring a form of personal ID (e.g. bank card, driving licence) to Security Systems in the Security Office in the Andrew Huxley Building. No other form of authority is required. The first issue of your ID card is free, however, if a card is lost or stolen during its period of validity, the next issue will be free but a £15 administration fee will be charged on any subsequent occasion where a replacement is requested for reasons other than card expiry, changes to the information on the card, or card failure. In such circumstances a voucher must be bought from the UCL Shop and then taken to Security Systems, where a new card will be issued. Please visit http://www.ucl.ac.uk/estates/ucl-shop/ for details of the UCL Shop opening hours; the Security Office opens Monday to Friday, 9.00am and 4.45pm.

Updating cards & replacement for faulty cards

If any of the information on your record has changed (name, department or expiry date etc.), or your card is faulty, a replacement card will be issued free and not counted as one of your allocation of free replacements for lost or stolen cards. In this instance please ensure that you bring in your old card, or this issue will be counted against your allocation.

Please note that the UCL ID card remains the property of UCL and must be returned to UCL Security at the end of your contract or course. The card is not transferable and must be used by the named cardholder only.

RELATED LINKS:

Identity Cards - More Information

Add Access Rights to Cardholders

Obtain a Key
(Word document)

Location

Standard Specifications

Security Home


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