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Mail Services

Use of the UCL mail system

The mail system at UCL is provided for the collection, sorting, delivery and dispatch of mail and parcels relating to UCL's teaching, research and administration activities. Outgoing mail items are collected and taken to the Post Room in 1-19 Torrington Place where they are sorted. Unstamped mail for destinations external to UCL is franked before being placed into the Royal Mail system. Parcels are dispatched via an appropriate courier service.

The UCL postal system is for UCL business only, and not for personal items, whether these are sent internally, externally, or received. The UCL business addresses must only be used for matters relating to the performance of the member of staff's UCL duties. The franking service is for UCL business only. Any items identified as private items will be retained in the post room and traced as far as possible back to their owner, which can take some time.

Mail Security - Parcels

In the current security situation it is important that the risks to staff from terrorist items sent through the post are minimised. Therefore, to assist with identification and to reduce the amount of routine security scanning, all parcels placed ready for collection by Post Room staff are to show clearly the sender's name and department. Post Room staff have been instructed not to collect parcels that do not carry a return address.


Scope of Service

Frequently Asked Questions (FAQ)


Organisation Chart (PDF)

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