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Mail Services

Use of the UCL mail system

The mail system at UCL is provided for the collection, sorting, delivery and dispatch of mail and parcels relating to UCL's teaching, research and administration activities. Outgoing mail items are collected and taken to the Post Room in 1-19 Torrington Place where they are sorted. UCL Mail Services are responsible for all outgoing mail and have authority and final decision over use of any external carrier should the need arise. Unstamped mail for destinations external to UCL is franked before being placed into the Royal Mail system. Parcels are dispatched via an appropriate courier service.

For all enquiries and further information please contact Mail Services on 020 7679 1911 (int. 41911).

The UCL postal system is for UCL business only, and not for personal items, whether these are sent internally, externally, or received. Staff UCL business addresses must only be used for matters relating to the performance of the member of staff's UCL duties. The franking service is for UCL business only. Any items identified as private items will be retained in the post room and traced as far as possible back to their owner, which can take some time.

Mail Security - Parcels

In the current security situation it is important that the risks to staff from terrorist items sent through the post are minimised. Therefore, to assist with identification and to reduce the amount of routine security scanning, all parcels placed ready for collection by Post Room staff are to show clearly the sender's name and department. Post Room staff have been instructed not to collect parcels that do not carry a return address.

IoE Mail Service Integration

The mail services for IoE are now fully integrated into UCL Mail Service (Postal Schedule) Refurbishment of the IoE post room has enabled an improved mail service to be delivered to IoE and further development of the IoE facility is planned to enable the relocation of all of the existing mail operations from 1-19 Torrington Place, and at that point all Mail Services for UCL will operate from IoE.


Scope of Service

Frequently Asked Questions (FAQ)


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