UCL Mail Services

UCL mail is collected and sorted at the Bedford Way post room on behalf of all UCL departments.

Sending mail to UCL 

To ensure the safe delivery of items to staff at UCL, please ensure all post and packages are clearly labelled with the following:

Your department or faculty
University College London
20 Bedford Way

Sending mail from UCL

To assist with identification and to reduce the amount of routine security scanning, all parcels sent from UCL should clearly include the sender's name and department. Post room staff have been instructed not to collect parcels that do not carry a return address.

All outgoing mail is posted 2nd class by default. If 1st class is required for a particular item please mark a cross in the top right hand corner of the letter.

We require an internal department transfer for any posting over £50. Depending on the weight of the letters this is roughly equivalent to 170 1st class or 240 2nd class.

Delivery schedule 

All post received from Royal Mail at 7am will be sorted and delivered on the morning post round between 8.45am and 9.30am.

Internal UCL post is sorted and delivered within one delivery span, i.e. collected in the morning and delivered in the afternoon, or collected in the afternoon and delivered in the morning on the next working day. Delivery and collection points and times are agreed with each department.

Post room FAQs

Weight of post 

The maximum weight for Royal Mail overseas post is 2kg for normal mail or 5kg for printed matter. Heavier items must be sent by courier.

The maximum weight our post operatives will handle is 10kg. Any sack of mail heavier than 10kg will not be collected.

Internal post

To ensure prompt delivery, addresses for internal post should always include the department and building. Please keep internal and external post separate.

Post is sorted according to department, not name. This is owing to the large number of staff at UCL. Mail without this information may not be delivered. 

If you are reusing an internal envelope, please ensure you have deleted all previous addresses.

Special delivery Items

Please write 'special delivery' on the top right hand corner of the letter and either leave the letter with your normal mail at your collection point or take it  directly to our post room at 20 Bedford Way by 4pm

Bulk post

Please give one hour's notice of any bulk posting over 200 items. Depending upon the weight of the bulk mail it may be necessary to provide an internal department transfer as departments must pay for all mailings costing more than £50.


Couriers have been appointed as a result of a competitive tendering process. Please contact the post room if you require a courier. 


Please contact the team if you require a freepost service.

Bulky, fragile or hazardous items 

Please contact the team if you need to send or receive bulky, fragile or hazardous items. 


UCL does not provide any storage facilities at present. 

Personal mail

The UCL postal system is for UCL business only. Any items identified as private items will be retained in the post room and traced back to their owner.