UCL ESTATES
MAINTENANCE
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Priorities for Raised Requests

Emergencies - Immediately (Target within 1 hour)

The following are considered to be emergencies: flooding, fire, escape of gas, people trapped in lifts and power failures to assets registered as critical. These situations will be responded to immediately by UCL staff. The site will be made safe and then subsequent repairs will be undertaken as soon as possible, depending on the situation and the availability of staff, materials and spare parts.

Urgent Repairs - One working day (Target within 24 hours)

The following are considered to need urgent attention failure of heating, mechanical ventilation or air conditioning, blockages in the drainage system, failure of locking mechanisms, broken window or door glass and failure of power supply. Urgent repairs will be responded to within one working day and repairs undertaken as soon as possible thereafter. This depends on the situation and the availability of staff, materials and spare parts.

Routine Repairs - Responded to within 5 working days

Routine repairs which do not significantly affect the operation of the building for teaching or research will normally be responded to within 5 working days and repaired within 15 working days, subject to the availability of staff, funding, materials and spare parts.

Scheduled Work - Responded to within 20 working days

The timescale for works tasks that require programming or a departmentally convenient time to complete the work, i.e. re-decorating, hanging pictures and replacement of worn fixtures and fittings, will be agreed between the requestor and the in-house maintenance team. The Customer Services Centre will liaise to confirm the times and dates.

Scheduled Work - Responded to at an agreed date (max 3 months ahead)

The timescale for works tasks that require long term programming or that cannot be completed due to departmental access or use restrictions such as work that cannot be carried out in term time, i.e. major re-decorating, substantial refurbishment, work to heavy traffic areas will be agreed between the requestor and the in-house maintenance team. The Customer Services Centre will liaise to confirm the times and dates.

RELATED LINKS:

Customer Services Centre

Switchboard

Frequently Asked Questions (FAQ)

Estates Service Request Form

Maintenance Home


University College London - Gower Street - London - WC1E 6BT - Telephone: +44 (0)20 7679 2000 - Copyright © 1999-2013 UCL


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