UCL Estates has a 24/7 service through the Direct Labour Operative team to provide around-the-clock cover for maintenance and repairs issues across the whole UCL campus.
The Estates Direct Labour Operative (DLO) team provides a comprehensive on-call service both responding to emergencies but also undertaking works where access is a problem during normal hours.
With the University becoming more commonly used out of normal study and research times, there is an increase in the number of emergencies and equipment breakdowns that the maintenance team are required to attend to. Each team has four operatives with a team leader responsible for communicating and arranging responses to emergencies or urgent issues that arise out of hours. These teams will all have at least a plumber, fitter and electrician with some also benefiting from an additional carpenter.