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Office and directorate support

Find contact information for the office and directorate support team.

Harriet Lilley
Harriet Lilley

Departmental Manager and Executive Assistant

Tel: 020 8138 7907 (internal: 07907)
Mobile: 07918 773432
Email: h.lilley@ucl.ac.uk

Harriet manages the UCL Innovation & Enterprise office, facilities and HR. She provides executive support for the Innovation & Enterprise directorate, working with the PA to Directors, HR Officer, Systems Support Manager and Administrative Assistant.

Contact Harriet if you:

  • want to contact or meet with the Executive Director or other members of the directorate
  • have any queries relating to HR, facilities, IT, or other general office matters
  • have any general enquiries about UCL Innovation & Enterprise

Harriet joined UCL Innovation & Enterprise in early 2017, but has been at UCL for over 10 years. She's worked in both academic and professional services departments, covering areas of governance, quality assurance, directorate support and administration.


Gemma Crawley
Gemma Crawley

PA to the Directors

Tel: 020 3108 6145 (internal: 56145)
Email: g.crawley@ucl.ac.uk

As PA to the Directors, Gemma provides day-to-day support to the directors and their teams.

Contact Gemma if you:

  • want to contact or meet with any members of the directorate
  • have any general enquiries about UCL Innovation & Enterprise

Gemma has vast experience working at senior levels within a range of companies and industries, primarily within the pharmaceutical and biotechnology industry.


Jay Gerrans
Jay Gerrans

HR Officer

Tel: 020 3549 5049 (internal: 65049)
Email: j.gerrans@ucl.ac.uk

Jay is responsible for managing the Human Resources function within UCL Innovation & Enterprise.

Contact Jay about:

  • guidance and support on general HR issues
  • making a HR related request (e.g. change to hours, contract extension etc.)
  • recruitment and resourcing related enquiries

Tallia Gordon
Tallia Gordon

Administrative Assistant 

Tel: 020 3108 9180 (internal: 59180)
Email: tallia.gordon@ucl.ac.uk

Tallia is responsible for ensuring the UCL Innovation & Enterprise office runs efficiently by implementing structures and processes, and managing communication.

Contact Tallia if you have:

  • general enquiries about UCL Innovation & Enterprise
  • enquiries relating to general office business and support
  • enquiries for the office and directorate teams

Tallia has vast experience in administration and customer service management. She has previously worked in retail banking for Santander and in aviation for British Midland International.


Melissa Lamptey
Melissa Lamptey

Systems Support Manager

Tel: 020 3108 7941 (internal: 57941)
Email: m.lamptey@ucl.ac.uk

Melissa works closely with colleagues in ISD to provide IT support to users in UCL Innovation & Enterprise.

Contact Melissa about:

  • IT and audiovisual faults, for example problems with Microsoft Teams video conferencing
  • recommendations for hardware and software, for example advice on laptop accessories
  • IT best practice, for example file sharing and storage, shared mailboxes