Questions regarding transcripts & degree certificates
Q. How can I get an urgent confirmation of my provisional results? Complete the requisite form found here and it will be processed for you as soon as possible. Note: available from 2pm Monday 25th June until end July.
Q. Does 'provisional mean' that my results are still open for discussion? No, ‘provisional’ means that the Exam Board of the Department has confirmed them but the College is still busy actually processing them. It very rarely happens that a ‘provisional’ exam result changes before becoming final.
Q. How do I get my official transcript? You will be sent copies of transcripts by snail mail. If you need more or have other queries please consult:http://www.ucl.ac.uk/current-students/exams_and_awards/qualifications/transcripts
Q. How do I get my degree certificate? The official degree certificate with academic transcript is sent by the Registry by special delivery to your contact address on your Portico student record 8-10 weeks after the awards have been ratified by the UCL Authorities.
Q. Can I get a statement sooner that I have been awarded a degree? You should be able to obtain a statement of award from the Registry by sending a request in writing to: firstname.lastname@example.org. Further information here.
Questions regarding individual marks & classification outcomes
Q. How is it possible I got these marks? All marks were arrived at by a process of (1) first-marking by your lecturer(s), (2) moderation of marks by a colleague from inside the Department not teaching your module and (3) assessment of the marks, the marks distribution and the moderation by an external examiner from outside UCL. The Board of Examiners consults with all the external examiners, moderators and markers and, if it is satisfied all has been done according to the rules, it confirms the marks before they are released as ‘provisional marks’. A ‘Faculty Observer’ from a different Department attends the Exam Board meeting and reports independently about it. Between the Exam Board meeting and the publication of the provisional marks numerous checks are done to ensure that clerical errors are avoided or spotted and corrected. UCL is confident this process produces marks which are fair, consistent and representative of the candidate’s academic achievement.
Q. How can I check that a mark isn’t wrong by mistake? Mistakes in published provisional marks are very rare. If you believe one of your marks must be the result of a mistake you should discuss this with the Departmental Tutor, by making an appointment here and explain why you think there is a mistake. Then a ‘transcription check’ may be necessary to confirm whether there was a mistake or not.
Q. I believe several of my marks are wrong due to mistakes. Can I have them all checked? No. The probability of mistakes in the provisional marks is so tiny that the chance of several marks of one candidate being affected by mistakes is 0 for all practical purposes.
Q. Can I discuss my marks with the marker? No. The provisional results are not open to discussion.
Q. How do I appeal? UCL only considers appeals after a student has first tried to settle the dispute with his/her own Department. If you feel you have reason to appeal against one or more of your exam marks, or against your degree classification you should first of all make an appointment with the Departmental Tutor here.
Q. How can I see my extenuating circumstances were taken into account? The Exam Board is not allowed to change marks on the basis of extenuating circumstances. If you have submitted, on time and documented, a request for such circumstances you will have received a reply about which mitigation was applied.
Q. Can I inform the Department about Extenuating Circumstances I did not disclose earlier? You are welcome to inform the Departmental Tutor about those circumstances but they can no longer be taken into account, or mitigated for, with respect to the May/June exams.
Q. Can I get a letter explaining my circumstances and how they affected my results? You can authorise the Departmental Tutor to inform 3rd parties such as employers or admissions officers of graduate programmes, or others, about the circumstances under which you achieved your results. But this is done on a case-by-case basis and such letters are only sent directly to the relevant 3rd party. The Departmental Tutor does not issue generic letters or generic references addressed at ‘to whom it may concern’.
Questions regarding Exams & scripts
Q. Can I see my exam scripts to see where I went wrong? UCL does not return examination scripts to students. General feedback on examinations for students who failed and are re-sitting can be sought directly from the module lecturer.
Q. I have failed fewer than 2.0 units/60 credits of modules. What do I need to do? Nothing, you will automatically be re-entered to resit the exams you failed in the Late Summer Assessment (LSA) period. If the failed modules are assessed through more than one component, you will only resit the components you failed. Note that the module mark will be capped at 40%. If you are a final year student and took the assessments but failed, and you have passed enough units to be awarded an Honours Degree, then you will not be enetered in the LSA.
Q. I have failed more than 2.0 units/60 credits of modules. What do I need to do? Nothing, you will automatically be re-entered to repeat these modules, including re-entering for the components you have failed in the next academic year.
Q. I have failed fewer than 2.0 units/60 credits of modules. Can I still progress to the next year? If after resitting the failed exams in the Late Summer Assessment (LSA) period you have enough units/credits to progress then you can progress.
Q. I can progress to the next year but I failed a module(s) and don’t want to re-sit it. What do I do? The Department recommends to always attempt re-sits, as it will make it more likely that you have the minimum number of passed units to be awarded a degree by the end of your final year.
Q. I only just passed a module(s) but I think I could have done better. Can I re-enter for it and thus improve my mark? No. It is not possible to be re-entered for any module that has been passed with a mark of 40% of above. This is a College rule.
Q. I wasn’t feeling well at the time I sat my exam. Can I resit/repeat exams I have already sat? No. UCL does not permit students to retake modules which they have already passed, even if the passed module was affected by illness. Any student experiencing Extenuating Circumstances is required to notify the department within a week of the exam concerned. Further information here.
Q. Will my marks be capped? Students repeating or re-sitting modules will have their marks capped at 40%. If you are re-sitting or repeating due to Extenuating Circumstances and it is your first attempt, then the marks will not be capped.
Q. I want to repeat a module but it's not running in 2018/2019. What can I do? As teaching and classes are not offered you have no other choice than to either resit the module or substitute it by a different module (which will still count as a second attempt!)
Q. What is the difference between re-sitting and repeating? Re-sitting means you re-take the assessments of the failed components in the LSA without attending the lectures and tutorial classes and you pay no fees.
Repeating means re-doing all assessments and attending all the lectures & classes as well as the next exam.
Q. Does UCL recommend repeating or resitting? If you fail more than 2 units (60 credits), you will be entered into repeating.
Q. Do I pay fees when I repeat modules? A repeating student pays tuition fees pro-rata ie repating 2.0 units = 2.0/4.0 =1/2 the full time fee. You can combine repeating some modules and re-sittings others and UCL will invoice tuition fees accordingly.
Questions about what next to do with your results
Q. Can I change Degree programme? If you wish to change programme you should discuss this with the Departmental Tutor, Dr Frank Witte. Note that the crucial decision whether or not you can change is taken by the Degree programme you want to change into!
Q. I've been informed I am required withdraw from the degree programme but want this to be reconsidered. A requirement to withdraw from a degree programme is a result of UCL’s rules and regulations. We recommend you to discuss this with the Departmental Tutor.
Q. I've been recommended I have to withdraw from the degree programme but want this to be reconsidered. It is advice and, as such, will not be reconsidered. But you are welcome to discuss the advice with the Departmental Tutor.
Q. I have been granted deferred (late) assessment - when will I know the exact dates? Students will be notified in early July regarding the exact dates of the deferrals. They take place at the LSA period.
Q. My results fall below the conditions on my job/further study offer. What can I do? You should discuss this with the Departmental Tutor, Dr Frank Witte. In many cases a reference from the Departmental Tutor as to which (extenuating) circumstances have possibly led to the shortfall of your results helps in convincing your employer / further-study programme to sustain the offer and lift the condition.
Q. I have a II.2! Does this mean I will not be able to find employment or opportunities for further study? No it does NOT mean that. Such a question is best discussed with the Departmental Tutor or the Career’s Tutor.
Q. I have a III! Does this mean I will not be able to find employment or opportunities for further study? No it does NOT mean that. Such a question is best discussed with the Departmental Tutor or the Career’s Tutor.