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Student guide to reporting cases

What to do if you: think you may have coronavirus; have tested positive for the virus; are waiting for the results of a coronavirus test; or need to self-isolate.

Visit the Government and NHS websites and download the NHS COVID-19 App for the most up to date information about what to do if you feel unwell and what you can do to avoid spreading the virus.

Step-by-step guide to reporting potential cases of coronavirus

If you have symptoms of coronavirus:
  1. Self-isolate at your current address in line with NHS guidance;
  2. Inform your Department;
  3. Notify UCL through UCL Connect to Protect to help us monitor and respond to coronavirus cases at UCL;
  4. Order a test from the NHS Test and Trace scheme in line with UK Government guidance 
If you have been contacted by NHS Test and Trace and need to self-isolate, or need to self-isolate for other reasons:
  1. Self-isolate at your current address in line with NHS guidance;
  2. Inform your Department;
  3. Notify UCL through UCL Connect to Protect to help us monitor and respond to coronavirus cases at UCL.
If you have tested positive for coronavirus:
  1. Self-isolate at your current address in line with NHS guidance;
  2. Confirm the result with your Department;
  3. Notify UCL through UCL Connect to Protect to help us monitor and respond to coronavirus cases at UCL.
  4. The NHS Test and Trace team will contact you to find out who you have been in contact with; 
  • Ensure you share the following information: UCL’s postcode (WC1E 6BT),  and that you are studying or working at UCL

Further guidance for students living in UCL Halls

For a number of reasons, it may be necessary for you to self-isolate in halls. Please see the UCL Accommodation website for more information and answers to frequently asked questions.

UCL Connect to Protect

Remember, you must stay at home and use UCL Connect to Protect if: you think you may have coronavirus; you have tested positive for the virus; you are waiting for the results of a coronavirus test; you need to self-isolate; or if you have been contacted by NHS Test and Trace and asked to self-isolate.

Report your status

Support for students who are self-isolating

Our Student Support and Wellbeing team is in regular contact with students who are experiencing coronavirus symptoms, have tested positive or are self-isolating to provide advice, practical help and wellbeing support. All students can access support from UCL’s Student Support and Wellbeing services to help look after their mental health and wellbeing.

More information is available on our Students webpages

For students staying in UCL accommodation, we also: 

  • Provide 24 hour support onsite, seven days a week;
  • Give all self-isolating students who have notified UCL a free hamper of essential food and cleaning items;
  • Offer students vouchers for free meal deliveries. These cover a range of dietary requirements and will be delivered directly to students’ accommodation; 
  • Help students access medication and other essential services including laundry if required, free of charge;
  • Make sure that all students know what to do if they or people they live with become unwell; 
  • Invite students to join Flourish, UCL’s virtual community programme where they can take part in activities online, meet fellow residents and support their mental health and wellbeing.  
  • We are also working closely with intercollegiate halls to support the UCL students staying there

Information for parents and guardians of UCL students

Starting university can be an anxious time for parents who want to help and support their child so that they make the most of university. Our website for parents aims to answer some of your key questions.