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What to do if you: think you may have coronavirus; have tested positive for the virus; are waiting for the results of a coronavirus test; or need to self-isolate.
Visit the Government and NHS websites and download the NHS COVID-19 App for the most up to date information about what to do if you feel unwell and what you can do to avoid spreading the virus.
Step-by-step guide to reporting potential cases of coronavirus
- If you have symptoms of coronavirus:
- Self-isolate at your current address in line with NHS guidance;
- Inform your Department;
- Notify UCL through UCL Connect to Protect to help us monitor and respond to coronavirus cases at UCL;
- Order a test from the NHS Test and Trace scheme in line with UK Government guidance
- If you need to self-isolate:
- Self-isolate at your current address in line with NHS guidance;
- Inform your Department;
- Notify UCL through UCL Connect to Protect to help us monitor and respond to coronavirus cases at UCL.
- If you have tested positive for coronavirus:
- Self-isolate at your current address in line with NHS guidance;
- Confirm the result with your Department;
- Notify UCL through UCL Connect to Protect to help us monitor and respond to coronavirus cases at UCL.
- The NHS Test and Trace team will contact you to find out who you have been in contact with;
- Ensure you share the following information: UCL’s postcode (WC1E 6BT), and that you are studying or working at UCL
Further guidance for students living in UCL Halls
For a number of reasons, it may be necessary for you to self-isolate in halls. Please see the UCL Accommodation website for more information and answers to frequently asked questions.
UCL Connect to Protect
Help us keep our community safe and use UCL Connect to Protect to let us know:
- if you have symptoms of coronavirus;
- if you need to self-isolate;
- or the results of your coronavirus tests, whether positive or negative;
- if your are, or will be, quarantining after returning to the UK.
The science behind why you should self-isolate if you have coronavirus, Professor Anne Johnson
Support for students who are self-isolating
Our Student Support and Wellbeing team is in regular contact with students who are experiencing coronavirus symptoms, have tested positive or are self-isolating to provide advice, practical help and wellbeing support. All students can access support from UCL’s Student Support and Wellbeing services to help look after their mental health and wellbeing. More information is available on our Students webpages.
Students in UCL accommodation
Additional support is available to students in UCL Accommodation. Find out more in our guide to quarantine and self-solation.
Information for parents and guardians of UCL students
Starting university can be an anxious time for parents who want to help and support their child so that they make the most of university. Our website for parents aims to answer some of your key questions.
Further questions
If you have a specific question about your individual circumstances please speak to your department or line manager in the first instance. If you have a more general question, please check that it has not already been answered through our Coronavirus FAQs or Keeping Safe on Campus webpages.
Students can contact us though the askUCL student enquiries system. Members of staff can contact us via our online form or alternatively you can email covidhelpline@ucl.ac.uk. If you would like to speak to someone on the phone, please call our helpline on 0203 108 5699. Lines are open 9am-5pm, Monday-Friday.