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Advice and information on how to access IT facilities, including email, remote desktop and changing your password
IT for SLMS is the IT department supporting the School of Life and Medical Sciences. It resides within UCL's IT Division called Information Services Division (ISD)
IT for SLMS has a team of 4 staff providing IT support to the Institute of Child Health
Contact IT for SLMS Institute for Child Health Helpdesk:
ICH information
- Connecting to WiFi
There are two WiFi services available at UCL - Eduroam which is for UCL staff and students as well as those visiting from other Eduroam participating institutions, and UCLGuest which is for visitors to UCL.
ZCR
If staff invite external guests to ZCR and they require access to Wi-Fi, but do not have a UCL computer account, please advise them to connect to the GOSH Guest Wi-Fi. There is no UCL Guest Wi-Fi at ZCR only Eduroam (require a UCL computer account to connect)
CONNECTING TO FREE GUEST WIFI
1. Open the Wi-Fi settings on your device.
2. Select 'GOSH-Guest' from the list of available wireless networks.
3. Enter your name and a valid email address.
4. Read the terms and conditions of use and click on the box acknowledging acceptance of the terms.
5. Click on the connect button and enjoy using the free wifi service.- Data Storage
Each user will get 50GB of space for their own work-related use
To setup a shared data area up to 200GB contact the local IT team. This can be shared with colleagues who have a UCL computer account.
The UCL Research Data service enables safe storage and access for large volumes of research data. The service is available to UCL researchers, their partners and collaborators.
The use of sensitive, person identifiable data (PID) is integral to a large proportion of SLMS research and it is essential to ensure that it is managed in a way that meets legal requirements and provides adequate assurance to partner organizations and research subjects. The SLMS Data Safe Haven (IDHS) is a technical environment for receiving, handling and storing sensitive data securely which has been certified to the ISO27001 standard and conforms to the NHS IG Toolkit.
- Email and calendar service
The email and calendar service is called live@UCL.
To connect, you will need your UCL user ID and password. You login with the following format userid@live.ucl.ac.uk
- Forms & Tools
This form can be used when disposing of old equipment, reinstallation of operating system on computers, formatting hard disks, erasing data, recovering data or networking equipment.
- Leavers: Handling computer accounts and electronic data
- Mailing lists
Live@UCL
https://www.ucl.ac.uk/isd/services/email-calendar/email-groups-people/central-distribution-lists
Mailman
https://www.ucl.ac.uk/isd/services/email-calendar/email-groups-people/mailman-lists
- Print@UCL
What is print@UCL?
A sustainable and highly available print service that allows UCL's staff and students to print, copy, scan and fax quickly and easily.
Why is UCL doing this?
To improve quality of services through standardisation on newer, more efficient and secure technology and contribute to a 'greener' and more eco-friendly environment.
In order to use print@UCL the following needs to be done:
1. Register your UCL ID card with the service by tapping your card on the card reader and following the instructions on the screen
2. Configure your computer to use print@UCL by choosing the correct print queue
The above can be done in advance. You can find further instructions on how to do this on the ISD website:
Web Portal
Print jobs are kept for 24hrs. However, you can retain your print jobs by using the web portal to review and manage print jobs https://printaccount.ucl.ac.uk/
Mobile Printing
print@UCL gives the flexibility to print from your mobile device, please refer to http://www.ucl.ac.uk/isd/how-to/print-copy-scan/how-to-print-mobile
Secure Printing
Have peace of mind printing secure documents. Your print jobs will only be released once you swipe your ID card on the device. Simply send your print jobs and they will sit in the queue until you are ready to print (however note the default retention period of 24 hours, as above).
If you experience any problems whilst using the print@UCL service please call the ISD service desk on extension 25000.
The print@UCL team
Website: http://www.ucl.ac.uk/isd/common/print
Email: printproject@ucl.ac.uk
Retaining your print documents > 24 hours:
All prints get deleted of the system after 24 hours. If you wish to retain your document beyond this, you just go to the below website and log in with your UCL userid and password and then select the documents to be retained. You just 'Unretain' them when you no longer need to keep them and this can either be done through this website or via the photocopier:
Tutorial video
Print Reps
Each programme has two nominated Print Reps. They are responsible for co-ordinating the order of paper, managing toner, being the point of contact for technical issues, among other. The print reps for your department are:
Model
Model Description
specifying peripherals, stands and finishers
Location
all locations approved by fire officer
Print Reps if different from abov
WC7830
A3 Colour MFD with finisher
GGM - 1st floor Main Building (North end open plan)
WC7830
A3 Colour MFD with finisher
DBC - 2nd floor WTB
WC7830
A3 Colour MFD with finisher
GGM - 3rd floor PUW
WC7830
A3 Colour MFD with finisher
GGM - 4th Floor PUW
WC7830
A3 Colour MFD with finisher
DN - 4th Floor PUW
WC7830
A3 Colour MFD with finisher
Mix of PPP, II - 4th Floor WTB I
WC7830
A3 Colour MFD with finisher
DN- 5th Floor PUW
WC7855
A3 Colour MFD with finisher
PPP -5th Floor WTB
WC7830
A3 Colour MFD with finisher
Directorate, HR, FM, Finance, Education, Events etc 6th Floor Open Plan WTB
Fault reporting
Report any issues with the printers to the relevant print rep as specified above. They will contact the service desk to log the fault (x. 25000/ 0207 679 5000).
- Remote Working - Desktop@UCL Anywhere Service
This service allows you to access your email, applications, files and desktop from your own computer or device from anywhere you have an internet connection.
- My account
Link to My Account page:
People should be encouraged to register their mobile phone so they can reset their password by themselves should they forget it.
https://myaccount.ucl.ac.uk/registerphone
If they know their passwords and they are being informed it expiring then they should change their password here:
Information from across UCL
- Audiovisual
- Change your password
- Communicate and collaborate
- Digital accessibility hub
- Digital Media
- File storage and sharing
- Hardware disposal
- Log in to email (Outlook Web Access)
- Log in to Moodle
- Print, copy and scan services
- Research IT services
- Remote access to Desktop@UCL
- Software and hardware
- Stay secure
- Telephony services
- Websites, apps and databases