Business Relationship Management - grade 7
Example job roles: Senior AV Technical Support
Level: Independent
Experiences
Activities and responsibilities likely to be required when working at this level
- Creating communications for service users
- Developing user guides and general user information
- Organising user groups and gathering feedback, and reporting back to senior managers
- surveying users to find out about the user experience
- Facilitating two way dialogue between users and IT
- Represent IT at various UCL meetings, e.g. departmental/faculty meetings
- Building and maintaining relationships with the users of specific services;
- Maintaining relationships with external organisations relating to specific services
- Provide input to supplier review
- Responding to jobs through the ticketing system and supporting the customer/user;
- Dealing with customer relationships
- Analysing the jobs raised and finding the most appropriate course of action to resolve this;
- Recording engagement interactions with customers and tracking progress
- Understanding the peaks and troughs in demand of services and the patterns of business activity
- Event management support, e.g. communication with room bookings
Personal and professional development
Development options to consider when working towards this level
Learning on the job
- Managing mini-projects
- Develop a deeper understanding of the HE/research sector
Learning from others
- Work shadowing
- Coaching
- Join a Community of Practice (CoP)
- Joining external groups and mailing lists
- Reading trade magazines
Formal learning
- LinkedIn Learning
- Courses in writing communications for the web, etc.
- Presentation skills
Transferable skills and competencies
UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.
Analysing
- Analysing and evaluating information
- Testing assumptions and investigating
- Producing solutions
- Making judgements
- Demonstrating systems thinking
Presenting and communicating information
- Speaking fluently
- Explaining concepts and opinions
- Articulating key points of an argument. Presenting and public speaking
- Projecting credibility
- Responding to an audience
Writing and reporting
- Writing correctly
Writing clearly and fluently
Writing in an expressive and engaging style
Targeting communication
UCL Ways of Working
These describe expected behaviours in line with UCL culture and values. For Ways of Working indicators and steps to development please refer to the Ways of Working website.
“Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.
Job family
Find out more about the Business Relationship Management job family.
Other Business Relationship Management profiles:
Print versions
Career case studies
Progression can lead to these types of Business Relationship Management roles.

Nicholas Mullis
Head of Faculty IT