UCL Career Frameworks


Your performance and development

Professional Services staff are key to enabling the institution to achieve its wider strategic ambitions for research, education, and innovation and enterprise activities.

When reviewing your performance and development, consider how your role contributes to these areas of UCL’s academic progress and how you directly or indirectly influence its performance and reputation on national and international league tables:

Institutional citizenship

Institutional citizenship covers any activities which contribute directly or indirectly to promoting positive collegial behaviour across a department or faculty; as well as contributing to the effective running of the administration and governance of UCL. These may include the following:

  • Serving on departmental, faculty or institutional committees, including selection committees

  • Involvement in, or leadership of, culture change within a discipline or department

  • Coaching and mentoring within your department or faculty

  • Advancing equality, diversity and inclusivity for staff and students

  • Contributing to local or institutional policy development

  • Contributing to intra-departmental or cross-institution strategic activity

  • Coordinating or leading aspects of the university administrative function as they relate to a department or faculty

  • Raising the profile of UCL externally

  • Strengthening the diverse representation of staff and students


Education activity refers to any activities which directly or indirectly optimise student learning, including:

  • Establishing new modules, programmes and short courses

  • Developing subject materials

  • Designing new learning and enhancements to the curriculum

  • Personal tutoring

  • Collaborating with professional bodies on course design and accreditation

  • Cross-disciplinary teaching

  • Teaching scholarship

  • Working with external partners that support learning, teaching and assessment development

  • Promoting and designing new opportunities for students to participate in research


Research activity covers all aspects of the creation and application of new knowledge. Broadly speaking this includes:

  • The production and dissemination of research outputs, including informing policy through research insights

  • Supporting and nurturing early career researchers as well as the supervision of post-graduate research students

  • Enabling and leading research activities, including developing novel lines of enquiry, developing open science principles, maintaining the highest standards of research integrity

  • Collaborating nationally and internationally on cross-disciplinary research activities in relation to ‘big science’, clinical trials, education and social policy

  • Addressing equality, diversity and inclusion issues in research

  • Generating research income at a level appropriate to the discipline

  • Enterprise and external engagement     

  • Enterprise and external engagement facilitates UCL’s impact on business and on the third sector. It typically focuses on the practical application of research discoveries and income-generating activity, in order to demonstrate the benefits realisation of UCL’s research and teaching, for example:

  • Leading knowledge exchange activities with external stakeholders who might otherwise not have access to higher education

  • Engaging with local, national and international organisations in relation to life culture/quality, communities, equality and social justice, as well as sector trends in education, healthcare, infrastructure, technology, environment, public policy, professional practice, commercial and social enterprise