Comments, Questions and Suggestions

Information on how to feedback, and feedback received and our response.

Please help us to continually improve and develop our services by giving us feedback. Our responses will be displayed below. You can give us feedback:

  • in person
  • by email: neurolibrary@ucl.ac.uk
  • by phone: internal 84144 / external 020 7829 8709 or 020 3448 4709
  • in our suggestions box in the foyer
  • by post: Queen Square Library, 23 Queen Square, London, WC1N 3BG, UK (internal box no.74)
  • online form

Website accessibility - we are always looking to improve the accessibility of our website. If you need information on this website in a different format, or wish to report accessibility problems, please contact us as above.

Book suggestions - we are also happy to receive your book suggestions. 

UCLH Library Survey 2023-24

Thank you to everyone who completed the survey. Please see NHNN feedback and full results below

UCLH Library Survey 2023-24.pdf

Your recent comments

Here are some of the compliments we have received recently.

Please see our surveys page for further comments, including suggestions (and our responses).

Comments received via email/Library enquiries system

  • “Clear from correspondence the staff are enthusiastic and passionate about education and helping clinicians involved in brain health! Thank you. Will recommend to colleagues.”
  • “Everyone at the library who helped me with a membership were professional and kind, thank you!”
  • “The library team were very quick to respond and really helpful - what an amazing resource!”
  • “The articles I requested were found and emailed to me very quickly, super impressed, thankyou!”
  • “Staff at UCL library NHNN: everyone here is lovely and helpful. I love working and studying in the atmosphere of this beautiful library.”
  • “Always very quick with document delivery and/or providing feedback if unavailable or difficulty with finding. Thanks for being amazing!!”
  • “so helpful and I was able to put together everything I needed for my presentation.  Thank you, again!  I couldn’t have done it without your support at this time”
  • “Very straightforward, quick turnaround time and excellent introduction to library and library resources by librarian”
  • “The service and in particular the team at the NHNN library were outstanding.”
  • “Excellent, prompt, informative and sympathetic reply - as always!”
  • “I had an excellent experience. The service was professional, efficient, and exceeded my expectations. The staff were knowledgeable and approachable, ensuring all my questions were answered. I highly recommend this to others. Thank you!”
  • “Wonderful people, always helpful and doing a great job, very happy they are around.”“
  • Very prompt and helpful service! Thank you - I wouldn’t be able to do my clinical and research work without your support. Very much appreciated.”
  • “Card was organised very quickly for pick up and staff at the library were friendly and welcoming.”
  • “I was assisted promptly, professionally and was given assuring information which I will follow up and once more thank for your attention.”
  • “The website was easy to use and pleasantly surprised how instant i got the library card (within 30mins of applying!).”
  • “Excellent support and process explained in a very friendly manner. Can’t fault it in anyway.”
  • “Always excellent and such a lovely team!”
  • “Always brilliant and provide more than just a solution!”
  • “Thank you! Excellent prompt service - very helpful!”
  • “Librarians are so helpful and a lovely environment to read and work.”
  • “Great Customer Service and very good collection of books and journals… well done… keep it up.”
  • “Always quick to respond, helpful and professional. I really value the support and ability to access the support the UCL library team offer - couldn’t do my job without them.”
  • “The efficiency and professionalism of your staff in processing my request swiftly made a positive impression. Moreover, I was particularly impressed by the way I was given a comprehensive tour of the library facilities. The staff member who showed me around was not only knowledgeable but also displayed a genuine enthusiasm for guiding visitors through the library’s offerings.”
  • “Thank you to the ION Library staff for a consistently excellent service!”
  • “Lovely staff, very prompt responses, fab facilities. Thank you for your continued brilliant services. From a very grateful NHS staff user of the libraries :-)”
  • “The NHNN library is a delightful place to study.”
  • “I had my library card after 3 hours from my online application, so I am very happy with the excellent service!”
  • “I was totally surprised at the speed of response …. This could have so easily been ignored as too difficult Thankfully the staff came up trumps. And I am deeply appreciative of this supportive service”.
  • “Very helpful, thorough, and responsive staff from the initial email until resolution of the issue. Over and above expectations.”
  • “You always live up to your outstanding institutional reputation. Thank you.”
  • “Fast response time. The staff in the QS library are always very helpful and polite. The whole service provided including online is excellent. “
  • “Excellent library and archive - a national facility of international importance.”
  • “The librarian who assisted me went above and beyond to help me with my issues. She was very responsive to emails and it was super helpful considering we (students) are working remotely and may be harder to obtain help compared to in-person. Excellent service!”
  • “Very happy with the service. Easy to use, the library kept me updated at all stages and very fast.”
  • “Always prompt and friendly. Wonderful team to work with.”

Comments from UCL Love your Library campaign 2025

  • Really sleek seamless service, could not be any more helpful.
  • The librarians.. are so lovely, very knowledgeable and keen to help with any issues!
  • Super kind staff, clean spaces, good light temperature, well stocked
  • Thank you for your kindness, help and support. Always positive and welcoming.
  • The staff is always helpful in answering questions and resolving any issues
  • I like smaller spaces and being surrounded by books, which makes the Queen Square Library a great place for me
  • Super kind staff, clean spaces, good light temperature. Well stocked

Comments received in the library comments box:

  • ”Best Library in London!”
  • “This Library is the best part of my UCL spaces experience. it is clean, well kept with large desks and big windows for natural light. It would be amazing if you prolonged the opening hours during the day and also weekends. it is perfect!”
  • “I have been at UCL for four years, yet this is the first time I’ve been touched by a librarian’s gesture. I wish I had known about this Library sooner”
  • ”I just love this library. The ambience provides the perfect study environment and the staff are just amazing, always ready to help. Thank you.” SpR NHNN
  • ”Amazing place, amazing people, amazing resources. Absolutely my favourite Library in London” IoN staff
  • ”This Library is a rare gem. So lovely. So peaceful. A place where you can actually think and feel and be creative. The silence is rejuvenating. Please don’t ever take it away…”  NHNN staff
  • ”This is one of the most organised, well set out Libraries I’ve been to. Thank you to the Librarian who showed me around and for the use of it made available to NHNN staff”.
  • ”This is the most calming, respectful, serene library I’ve been to. What’s more, the staff are the most welcoming and friendly. They always greet you, deal with your needs hastily and respectfully and meet any request thrown at them. Thank you for the effort to make this a beautiful place to learn”. IoN student
  • “Wonderful being shown around the Library and the facilities that you have here. Particularly impressed by the easy switch between the Queen Square Library and UCLH computers. Loved the water fountain too….Very well thought through”. Doctor
  • “Best study room UCL offers. Love the comfy chairs as well! Huge desk, internet connection, your own privacy and space. It’s perfect. And all the books you need nearby!”
  • “very helpful staff. Good selection of resources” – OT
  • “Thank you for a fantastic tour and introduction from a truly enthusiastic and valuable librarian” MRes student.
  • “I have been coming to this library for 4 years and have never encountered the level of support and service offered here elsewhere. Keep up the good work!” Research postgrad.