XClose

UCL Accommodation

Home
Menu

Moving out?

Find out what to do when you leave your UCL Accommodation, from handing back key fobs to avoiding cleaning charges

Leaving your room 

Don't forget to leave your keys! 

When you leave, please ensure you return your keys by dropping the keys in the letterbox, or to staff at reception. If you do not return your keys you will still be liable for future accommodation fees. You could also be charged for a replacement set and a lock change, so please do not forget!

If you are moving out when the reception is closed, please leave your keys in the office door letter box.


Cleaning

Please make sure your room (including bathroom if en-suite) and kitchen are left clean and tidy and that you dispose of all food. Do not leave any belongings behind in your room. Charges are applicable if you leave your accommodation unclean on departure. Details of all charges can be found in the ‘Leaving your Hall’ section of the UCL Accommodation General Regulations and Guidance Handbook 2023 - 2024 . 


Unwanted Items

Coat hangers can be left in your wardrobe. Please make sure you throw away any unwanted items in the appropriate waste and recycling facilities available in your Hall. If you leave any belongings behind you may continue to be liable for any rent charges. 


Post

Unfortunately we cannot forward any post to you after you have left, it will be refused or returned to sender. Please make sure you have updated your address with any online shops you may use including Amazon and your bank etc. 

Can't take all your belongings with you?

If you cannot take all of the belonging with you at once UCL Accommodation has partnered with Lovespace to help with storage solutions.

Lovespace offers a storage-by-the-box service. They can collect on the day of your choosing, store for as long as you need, and deliver back to any address in the Mainland UK. You can even order packing materials to arrive beforehand. 

Visit Lovespace and quote LOVEUCL at the checkout to claim your discount

Frequently Asked Questions 

What cleaning charges are there?

The following charges will be made for a room/flat/bungalow left dirty on departure:

  • £25 charge for a standard single room
  • £40 charge for a standard twin or double room
  • £50 charge for a en-suite single (£25 for the bedroom and £25 for the bathroom)
  • £65 charge for en-suite double or twin (£40 for the bedroom and £25 for the bathroom)
  • £75 charge for a studio
  • £100 charge for a 1 bedroom flat
  • £150 charge for a 2 bedroom flat/bungalow
  • £25 charge per person for a communal kitchen
Will I get my deposit back?

The £250 deposit (pre-payment) you pay when accepting a place will be offset against the final instalment of your accommodation fee and will not be returned to you. 

What will happen if I have credit left on my account?

If there is credit left on your account, this will be refunded to you. So we can refund your accommodation deposit, or any accommodation fees, you must add your UK bank account details to PORTICO. Please see instructions below:

  1. Click My Money
  2. Select View/Update your bank details
  3. When asked to Select the source to input your bank details please select Residences refunds
  4. You will need your bank sort code, bank account number, bank branch name, and bank account name to successfully complete this section.
Can I have my family or friends stay with me to help me move out?

Visits from guests are limited to seven nights in a rolling month, and you must sign them in and out. You also need to email your hall team in advance with the names/dates of your visitors.

What happens with items left in my room?

Items left in your room, kitchen or bathroom after you have left your hall and returned your keys, will be assumed to be unwanted and will be disposed of should you fail to take steps to recover the goods following notice to you that the goods may be disposed of.

Any loss incurred by UCL as a result of you failing to remove goods on termination of the Licence Agreement, including any storage costs, will be invoiced to you.

Can I store items in halls and collect later?

It is not possible to store items in halls. Items left in your room, kitchen or bathroom after you have left your hall and returned your keys, will be assumed to be unwanted and will be disposed of should you fail to take steps to recover the goods following notice to you that the goods may be disposed of.

Any loss incurred by UCL as a result of you failing to remove goods on termination of the Licence Agreement, including any storage costs, will be invoiced to you.

Where can I donate things that I no longer need?

Visit the London Recycles website to find out more about where you can donate unwanted items.