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FAQs for Prospective Postgraduates

Get answers to some of the most common questions from postgraduate students applying for UCL accommodation.

What areas are classed as Greater London?

Greater London is the area of the south-east of England that is surrounded by the M25 motorway (illustrated below) and includes Middlesex and those parts of Buckinghamshire, Essex, Hertfordshire, Kent, and Surrey inside the M25 motorway.

How are rooms allocated?

Applications are processed in a random order using our automated allocation system, to ensure the process is fair as possible to all applicants. Rooms are allocated based on your preferences.

What do I do if I'm not offered a place?

We suggest you secure alternative accommodation. UCL has a range of accommodation available for returning students and those who do not meet the eligibility criteria to be guaranteed university accommodation. More information can be found on the returning students' accommodation page

What do I do if I miss the application deadline?

You can make a late application, but you will not be guaranteed accommodation. Given the expected demand for accommodation, it is unlikely you will receive an offer and we strongly recommend you secure alternative accommodation. You can start by checking out our page for accommodation for returning students, and those who do not meet the eligibility criteria (including late applicants).

What do I do if I don’t like the accommodation offered to me?

UCL does all it can to offer accommodation in line with your preferences, but due to the large number of students applying and the nature of our accommodation, we cannot guarantee that all of your preferences will be met. We recommend you accept your offer, as only one offer of accommodation is made per person. A swap list will open after the first two weeks of term and if your preferred room type becomes available, we will do our best to accommodate you.

Can I make changes to my application?

If you wish to make changes to your preferences before the guarantee deadline (30th June), then you will need to cancel your application and reapply. Once you have accessed your current application, click on ‘Cancellation Page’ and follow the instructions. If you wish to make changes after the guarantee deadline, then please contact us via email at accommodation@ucl.ac.uk with the changes you wish to make.

I am a part-time student, can I apply for accommodation?

Unfortunately, we are unable to offer University accommodation to part-time students. You can find a range of housing options and support on the University of London’s Housing Advice page, Housing Advice London, and our list of private partner providers.

Can I bring my pet with me to UCL Accommodation?

Pets are not permitted in UCL Accommodation with the exception of Assistance dogs that fall in to one of the following definitions:

  • Guide Dogs - Assist people who are blind or visually impaired.
  • Hearing Dogs - Assist people who are deaf or are hearing impaired.
  • Support Dogs - Trained to do tasks which their owner may find difficult (opening and closing doors, calling an ambulance, picking up objects, assisting with dressing and undressing, acting as physical support, raising an alarm).

Please note: Assistance dogs must be trained by members of Assistance Dogs (UK) or by an equivalent organisation in another country. Therapy dogs in the UK are not considered to be assistance dogs and are not permitted. 

Can I bring my Assistance Dog with me to UCL Accommodation? 

UCL is committed to providing an inclusive environment and providing reasonable adjustments for disabled students.

So where and if suitable accommodation is available Assistance Dogs will be welcome, subject to relevant risk assessments. 

On the grounds of health and safety responsibilities to our staff, students, and visitors, UCL reserves the right to refuse access for a dog if it does not meet certain criteria.

Definition of an Assistance Dog

An Assistance Dog is one that has been specifically trained to assist disabled people and which has been qualified by one of the organisations registered as a member of Assistance Dogs (UK) or an equivalent organisation in another country.

Types of Assistance Dogs

  • Guide Dogs - Assist people who are blind or visually impaired.
  • Hearing Dogs - Assist people who are deaf or are hearing impaired.
  • Support Dogs - Trained to do tasks which their owner may find difficult (opening and closing doors, calling an ambulance, picking up objects, assisting with dressing and undressing, acting as physical support, raising an alarm).

Therapy dogs in the UK are not considered to be assistance dogs and are not permitted. 

Guidelines for Assistance Dogs on site

If accommodation is available for an assistance dog then the relevant risk assessments must be completed and guidelines followed to ensure the health and safety of residents or staff with allergies or phobias of dogs.

We recommend that students, where possible, bring their assistance dog to visit their allocated accommodation before their start date to allow the student and dog to become familiar with the grounds. Please contact accommodation@ucl.ac.uk to book your visit. 

Once you and your assistance dog are in your allocated hall, please be aware of the following: 

  1. No fouling within the grounds, if your dog unexpectedly fouls then it must be cleaned up immediately.
  2. Your dog should not be allowed off lead when within the grounds.
  3. Your dog should be walked outside of the grounds.
  4. Your dog must not be allowed to unnecessarily bark within the accommodation or cause disruption to neighbours.
  5. Any damage caused by your dog will be charged to you.