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New Residents

Find out everything you need to know about moving into UCL Accommodation, from what to bring with you to how to connect to the Wi-Fi.

Moving in 

We know that the first few days can feel a little overwhelming, so the information below is here to help you get off to a stress-free start.

Complete your online induction before your arrival 

You need to complete your online induction before you move into UCL Accommodation. This can be found on the UCL Accommodation Portal and will be available to you 7 days before your arrival.   

What items are provided in all student bedrooms 

The following items are standard in all study bedrooms: 

  • carpet 
  • curtains 
  • wardrobe 
  • desk/table 
  • desk chair 
  • bed (including mattress and mattress cover) 
  • wastepaper bin  
  • light shade/cover
What to pack / what to buy

As you move into UCL Accommodation, you may find that a few essentials will need to be bought and shared between your flatmates. Before you begin to shop in London for your new home, we recommend you discuss with your flat what is needed and how expenses should be split as you settle into your new room. 

What to pack from home:

1. Essential Documents

  • Photo ID (Passport, BRP, Driving License, etc.)
  • Insurance Details (Travel Insurance, contents protection, etc.)
  • Student Finance Letter (Digital or physical copy with your Student Loans Company (SLC) number on)
  • Bank card

2. Electrical Appliances

  • Laptop and charger
  • Mobile phone and charger

3. Personal items, home comforts and clothing

  • Essential medication (e.g. prescription medication, epipens)
  • Bags, clothes, shoes, and coat hangers
  • Gym and swim wear
  • Slippers
  • Photos, posters, and mementos
  • Umbrella

What to buy when you arrive in London or Pre-Order from UniKitOut:

1. Kitchen Essentials

  • Cutlery
  • Plates, bowls, and cups
  • Chopping board
  • Saucepan/frying pan
  • Kitchen knife
  • Baking tray
  • Bottle/can opener
  • Tupperware (for storing leftovers/packing lunch)
  • Kitchen basics (teabags, baked beans, pasta)

2. Bedroom Essentials

  • Bed linen
  • Duvet
  • Pillow
  • Laundry basket
  • Coat hangers

3. Bathroom Essentials

  • Towels
  • Toiletries (e.g. toothbrush, toothpaste, shampoo, conditioner, shower gel)
  • Toilet roll
  • Hand soap
  • Toilet cleaner
  • Period products

You can pre-order bedding, kitchen and bathroom packs through UniKitOut and have it delivered before you arrive on campus. UCL Students can save 10% with discount UCL10 at UniKitOut.

Get your uni essentials delivered before you arrive 

Ordering from UniKitOut is the only way to get your bedding, bathroom and kitchen essentials delivered at your Hall - ready for you on arrival.

You can pre-order your university essentials from UniKitOut, including bedding, kitchen, and bathroom packs and individual items.  

UCL Students can save 10% with discount UCL10 at UniKitOut.

To make sure your order gets to the Hall before you arrive, you must order it before these dates:

  • Wednesday, 11 September (if you will be arriving on or after Saturday, 14 September)
  • Wednesday, 18 September (if you will be arriving on or after Saturday, 21 September)
What not to bring 

The following items are prohibited in UCL Accommodation. It is considered a disciplinary offence to have these items in your accommodation. Prohibited items found will be removed and held until you move out. 

  • Portable heating equipment or humidifiers
  • Candles, incense sticks, oil lamps, fragrance burners 
  • Smoking, e-cigarettes, hookah or shisha pipes, Nitrous Oxide (laughing gas) 
  • Fairy lights (only battery operated are allowed) 
  • Dartboards and ball games
  • Non-fused and cubed adaptors 
  • Weapons 
  • BBQs or fireworks
  • Personal Light Electric Vehicles (PLEVs) including e-Scooters, e-Bikes, e-Unicycles, or similar items 
  • 3D printers  

Use of cooking equipment in your room is also prohibited. This includes, but is not limited to, toasters, kettles, microwaves, rice cookers, hotplates, steamers, and sandwich makers. Refrigerators are also not allowed in rooms unless a specific medical condition requires you to have one. Kettles and microwaves are provided by UCL Accommodation so please don't bring your own. 

If you need a refrigerator in room for medical reasons, either include this in your UCL Accommodation Portal application. If you have already submitted your application, contact the Accommodation Office. Further information can be found on our Students with Additional Requirements page. 

Additional information on prohibited items is available in the UCL Accommodation General Regulations
 

Insurance coverage

We partner with Endsleigh, the student insurance specialist, to cover your belongings when you’re living with us. To activate your insurance coverage, you should confirm your cover with Endsleigh on their website or through their app.
To activate your insurance coverage, you can choose your hall from the list below:

When you register you can find out what’s insured and where you may need additional insurance, such as mobile phone or laptop cover for when you’re out and about, or bicycle insurance.

Checking In 

When you arrive at your Hall there will be Campus Experience Ambassadors available to help make your arrival a special and welcoming first experience at UCL. 

Book your timeslot in advance of your arrival date 

You should pre-book a time slot at least 3 working days in advance of your planned arrival date via the UCL Accommodation Portal

  1. If you are unable to attend your initial booked time slot, you will be able to cancel or rebook it through the UCL Accommodation Portal. Please give as much notice as possible to give others the opportunity to take the original slot.
  2. Once your slot has been booked, you will receive a confirmation email with a link to further information about the check-in process.

If you wish to arrive before your contract start date, you must complete an Early Arrival Request. Please do not book any travel until we have confirmed your Early Arrival Request. You will be invoiced for the additional night(s) after you arrive. The charge applies regardless of the reason for the early arrival.

If you will be arriving after your contract start date, you must submit a Late Arrival Notification on the UCL Accommodation Portal. Once you have logged in, please select check-in on the top tab. Please note that you will be charged accommodation fees from your contract start date.

Planning your journey to your Hall 

UCL doesn't offer an airport shuttles service, so will need to make your own way to your Hall. 

Check the best way to get to your accommodation from the airport. The UCL Go app and Citymapper provide detailed instructions on how to get to your destination using public transport. You might want to consider travelling at off-peak times, using quieter stations, and booking tickets in advance or paying by contactless if you can. 

If you are arriving by car, be aware of the parking restrictions, the congestion zone and ULEZ charges surrounding UCL Halls. Arriving on a Sunday will give you the best chance of finding parking if you’re arriving by car.

Your check in experience
  • There will be ambassadors and staff on hand to help guide you on your arrival.
  • If you have made us aware of additional requirements in your application, your Hall Team will make arrangements accordingly.
  • Your identity will be checked before being shown to your room. This can be any photographic national or institutional identity document, including your UCL student card, passport, or driver’s license. 
  • Once you have checked-in and been given your keys, you will be shown to your room by one of our ambassadors. 
  • You will not be allowed to leave any belongings in the reception area. There will be trolleys available for you to use.
Hall Reception opening hours 

UCL Halls will have staff available to check you in from 8am-7pm.

If you are in a hall run by Unite, urbanest or University of London, you should contact the Hall Team directly to find out more information. You can find the contact details for all halls on our contact us webpage.

If you arrive your Hall outside of the reception working hours, please don’t be worried. The security team will be onsite and give you access.

Logging onto the Wi-Fi (Eduroam) 

If you are in a UCL run Hall, log onto the Wi-Fi (Eduroam) using your UCL ID (ucluserid@ucl.ac.uk) and password. If you haven't enrolled yet, you can use The Cloud network to access the internet in Halls until 30 September. If you have any problems with Eduroam, call the Information Services Division (ISD) on +44 (0)20 7679 5000 or email servicedesk@ucl.ac.uk

Learn about IT at UCL

Settling In

Once you complete your mandatory activities, it's time to start building your community. UCL Accommodation will be running a programme of events and activities to help you settle in and make friends, including a welcome party. 

Complete the Inventory Form 

You’ll find the inventory form online on the UCL Accommodation Portal under the Room Condition section. Please complete this within your first 48 hours of having moved into your Hall. It’s important to check your inventory thoroughly. Record anything that seems missing or damaged, otherwise you may be charged for it at the end of the year.

Complete your mandatory fire safety activities

All UCL Accommodation residents must complete the mandatory fire safety activities after their arrival. 

  • Complete the Fire Safety Familiarisation Induction on the UCL Accommodation Portal
  • Attend a fire safety walk in your Hall within the first week of arriving. Contact your Hall Team to sign up. 

These mandatory activities ensure that all residents are familiar with their building, what to do if there is a fire and how to evacuate in an emergency. Failure to complete these activities will put the resident at risk of receiving a fine.

Download the SafeZone app 

Contact UCL Security using the SafeZone app if there is a problem in your hall when the office isn’t open. 

Find out where you can download the app

Upload your evidence of entry to the UK on Portico (international students only)

For Visa document guidance, visit the Your journey to joining UCL webpage

Attend your Welcome Talk and Welcome Party

UCL Accommodation will be holding Welcome Talks in each Hall on Saturday, 21 September. This is a great way to meet your Student Residence Advisers (SRAs), Hall Team, and your hallmates, and to learn about life in your Hall.  

There will also be a Welcome Party in a central venue on Sunday, 22 September. You will receive information when you move into your Hall.  

There are also International Students Orientation Programme (ISOP) and Welcome Week events to suit everyone’s interests - you can find details of the events on the UCL Go app

Students’ Union also organises the Welcome Fair at the end of Welcome Week which brings together more than 250 clubs and societies, commercial stalls, music, and entertainment and is a great opportunity to sign up to a club or society.

Access Welcome information and local resident recommendations 

Visit our Welcome information webpage, to access information about UCL Accommodation, tips to get you settled into life at UCL, and local resident recommendations for your Hall. 

    Get your UCL user ID 

    Your UCL user ID (or username) consists of 7 letters. The first few letters are a random combination, and the last few letters are your initials. It should have been set up using the link provided in your invitation email.

    Collect your UCL student ID card

    Your UCL ID card gives you full access to buildings across our campuses and enables you to borrow books from UCL libraries.

    Once you have received email confirmation with the subject line Confirmation of enrolment to UCL you will be able to collect your ID card.

    You can collect your ID card from Bloomsbury or UCL East. Remember:

    • To bring your 'confirmation of enrolment' email. 
    • Have a Valid ID document e.g. passport, UK driving license, EU identity card or BRP.
    • Your photo will be taken for your ID card when you collect it. 

    For more information about collecting your student ID card, visit the Your journey to joining UCL webpage

      Get your UCL email address

      You’ll need your UCL user ID and password that was set up as part of pre-enrolment. If you have any access issues, contact Information Services Division (ISD). All information from your department and central UCL teams will be sent to your UCL email account, so it’s important to check it often.

      You can check your UCL email account online or download the MS Outlook app and log in using your UCL credentials. 

       

        Logging into Portico and Moodle 

        Use your UCL ID (@ucl.ac.uk) and password to log in to Portico and Moodle to do everything from paying your rent to viewing lecture notes. 

        Set up a student bank account

        If you do not have a UK bank account it’s a good idea to open one. This will help you manage your money more easily and safely. We strongly advise against carrying large amounts of cash or keeping money in your room. Find out more about managing your money and finances

        To open a UK bank account, you’ll need a letter from UCL confirming your student status. This is called a Statement of Student Status. You can download it directly from Portico after you are enrolled. 

        Register with a doctor

        Registering for local health services is one of the first things you should do. You can find details about your local doctor surgeries (also known as General Practices) on the NHS webpage.

        Get a TV licence

        If you want to bring your own TV or use streaming services like iPlayer, then you will need your own TV licence. You won’t be covered by the licence in your Hall, or by a licence held at your home address, if you are viewing in your room.

        Get your Oyster card

        We recommend you don’t bring a car to UCL. You can pay for public transport with a contactless bank card or Oyster card. If you’re aged 16-25 (or if you’re over 25 on a full-time education programme lasting at least 20 weeks), you’re eligible for a 16-25 Railcard, which gives you 1/3 discount on rail travel across the UK, and you can link this card to your Oyster to get a 34% discount on single off-peak pay as you go fares on London Underground and Docklands Light Railway (DLR) services. 

        Many students are eligible for the 18+ Student Oyster photocard. This replaces the standard Oyster card and gives you a 30% discount off the price of adult-rate Travelcards and Bus & Tram Pass season tickets. If you use public transport regularly, an 18+ Student Oyster photocard is highly recommended.

         

        A-Z of living in UCL Halls

        Two UCL Accommodation residents smiling and talking

        Find everything you need to know about living in UCL Accommodation in our handy A-Z

        Getting around

        Houses of Parliament exterior

        The London transport system is easy to use and there is a lot to see around the city.

        Students' Union UCL

        UCL students gathered around a laptop

        Join clubs and societies and get help and advice with UCL's Students' Union.

        Support and Wellbeing

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        UCL's team of expert wellbeing, disability and mental health staff are here to support you.

        Meet your Student Residence Advisers

        SRAs

        Contact your Student Residence Advisers if you need support or advice.

        Personal safety

        Students socialising in a bar - Staying safe in London

        Tips and advice on safety, and how to keep yourself and your belongings safe in London.