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This accessibility statement applies to LapSafe Loan Cabinets Touch screen.
The LapSafe Loan cabinet Touch screen is a third-party owned application. We want as many people as possible to be able to use this device, which means that you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate the website using speech recognition software
- listen to most of the website using a screen reader
Due to the nature of this touchscreen, no customisations are available.
Feedback and contact information
Please contact the LapSafe Team if you have an accessibility query including:
- If you are experiencing issues with accessing information or using the website
- If you find an accessibility problem not listed in this statement
- If you have positive feedback on the accessibility considerations made.
When you contact UCL LapSafe Team, if there is a process in place to acknowledge your contact, you will receive an email stating who is dealing with your query. This response should also outline an potential timescales by which you can expect a reply.
We aim to respond to all contacts within 3-5 working days.
Reporting accessibility problems with this touchscreen.
We formally test the accessibility of key user journeys that represent the breadth of content regularly against WCAG (Web Content Accessibility Guidelines) 2.2 AA standards.
We're always looking to improve accessibility. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact the LapSafe Team.
Read tips on contacting organisation about inaccessible content.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website's accessibility
University College London is committed to making this device accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status of UCL LapSafe Loan touchscreens
Non-compliance with the accessibility regulations
LapSafe has restrictions on touchscreen changes that can be made by UCL. These changes include:
- Background picture.
- Background Colours for text.
UCL does not have the ability to change the following:
- Button Position.
- Size or buttons on screen.
UCL understands that due to LapSafe limitations, LapSafe touchscreens may not be accessible for all users, so having a route for users to get help is a priority. On the LapSafe cabinets, users will find a NAVILENS Code (QR code). This directs the users to the UCL LapSafe page, which you can also find here: LapSafe Laptop Loans for Students. The LapSafe Accessibility statement can be found here: LapSafe accessibility statement
If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement.
Disproportionate burden
At this time, we have not made any disproportionate burden claims.
Content that’s not within the scope of the accessibility regulations
This section covers issues that we do not need to fix right now. The law calls these exemptions.
Third-party content
Our websites may contain third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the third-party to improve its accessibility. This may include:
- links to non-UCL websites
- content/functionality on our website
- content hosted on other websites, such as social media sites.
To help accessibility compliance across the sector, University College London supports searchBOX, a centralised, independent directory of third-party accessibility information.
searchBOX catalogues the contact information and accessibility statements of third-party suppliers, enables the sharing of community-generated accessibility statements, and allows users to map their supplier ecosystem.
Users can access third-party accessibility statements using the free searchBOX Finder service.
University College London encourages all our partners and suppliers to support this effort by ensuring that their accessibility information is included in the searchBOX directory.
Our testing processes
We tested the Touchscreen using manual checks alongside the developer. If you find an issue we have not yet identified, you can report it to us. We’ll pass this information to the provider who will review the issue, make sure it is included in our plan to fix issues and add it into the accessibility statement when it is next updated.
Preparation of this accessibility statement
This statement was prepared on 3 November 2025. It was last reviewed on 3 November 2025. This application was last tested on 3 November 2025.
What we’re doing to improve accessibility
University College London (UCL) are working to fix or provide alternatives for all issues that we are made aware of and as identified by our periodic internal testing and auditing processes.