Centre for Access to Justice


UCL Integrated Legal Advice Clinic (UCL iLAC) Assistants

Recruitment for the 20/21 Academic Year is now open

About the project: 

The UCL Integrated Legal Advice Clinic (iLAC), based in central Stratford, offers local residents free face to face general legal advice on all aspects of social welfare law including welfare benefits and housing. 

Staffed by UCL law students working under the close supervision of qualified lawyers and advisers, the Clinic offers students a rich educational opportunity while also providing a valuable and much needed service to members of the local community. 

Whilst volunteering at iLAC, students will gain valuable hands on experience and develop a greater understanding of legal needs while providing a much needed service to one of England's most deprived boroughs. 

The Role: iLAC Assistant

Our assistants will be based at the UCL Integrated Legal Advice Clinic in central Stratford. 

  • When working at our Stratford Clinic, iLAC assistants (IAs) will be the first point of contact for clients seeking legal advice and play an integral part in the day-to-day running of a busy legal advice centre.
  • IAs will be responsible for answering the clinic phone, manning the reception desk and taking new enquiries from clients over the phone and in person  under the supervision of iLAC staff
  • You will be assisting with administrative tasks such as data collection, sending routine letters, making client appointments and file management. 
  • You may on occasionbe asked to assist Advisers during advice sessions and with casework, with cases covering welfare benefits, housing, education and community care law.

iLAC Assistants will complete training on working with vulnerable clients, confidentiality, data protection and client management as well as our case management system, letter writing and case file management. This training will be available online. 

Volunteering at UCL iLAC during COVID-19 

Due to the nature and requirements of the role, it is not possible to undertake this role remotely. 

To ensure your safety while at the Clinic we have ensured that appropriate social distancing and protective measures are in place, including a perspex screen which has been installed at reception. 

Time commitment and schedule:

We are looking for students who are able to commit to volunteering in person in Stratford for at least one half day per week (10am-1pm or 2pm-5pm) during university term-time for both Term 1 (from 11 November) and Term 2.  Students are usually welcome to continue volunteering beyond this date but many prefer to focus on revision in term 3.


This opportunity is open to all LLB and LLM students. 

We are looking for volunteers who can demonstrate; 

  • friendliness and approachability;
  • a commitment to or an awareness of social justice issues;
  • willingness and ability to be flexible, open minded, and non-judgemental regarding clients and their problems;
  • Awareness of the potential needs of, and demands placed on, vulnerable clients; 
  • reliability and commitment, good interpersonal and communication skills, including written and oral; 
  • ability and willingness to work as part of a team; and
  • strong administrative skills.


How to apply: 

Applications during will close at 11:59pm on 25 October. We may then invite applicants to come in for a short interview via Zoom. 

To apply, please complete the online application form

If you have any questions about this opportunity, please contact Jennifer Akinola at Jennifer.Akinola@ucl.ac.uk