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CAB Kensington & Chelsea: Specialist Caseworker Roles in Housing, Employment and Grenfell

Applications for the CAB Specialist Roles are now closed.

Citizens Advice Kensington & Chelsea provide freeconfidential and impartial advice and campaign on big issues affecting people’s lives. Their goal is to help everyone find a way forward, whatever problem they face. They offer advice and information on a wide range of subjects including Welfare Benefits, Employment, Housing, Consumer, Legal, Tax, Family law, Energy suppliers and Immigration & Nationality.

CAKC are offering 5 area specific roles to students for legal assistant support, full training will also be provided by CAKC. These roles consist of: Grenfell Generalist Caseworker Volunteers x 2, Housing Law Casework Volunteers x 2, and a Employment Law Casework Volunteer. 

What’s in it for you?

  • Make a real difference to people’s lives.
  • Learn about a range of housing issues, and how problems can affect clients.
  • Build on valuable skills such as communication, research, campaigns, how to engage with a range of audiences and working with clients.
  • Have a positive impact in your community and on broader society.
  • And CAKC reimburse expenses too.

Grenfell Generalist Casework Volunteer

What will you do?

  • You will work for the Grenfell tower survivors, those bereaved by the tragedy and members of the Wider Grenfell area predominantly engaging with issues in debt and benefits, and making charity applications.
  • Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
  • Negotiate with third parties as appropriate.
  • Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate.
  • Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
  • Make home/outreach visits as necessary.
  • Provide advice and assistance to other staff across the whole range of housing issues.
  • Ensure that all casework conforms to the bureau's Office Manual and the Advice Quality Standard and/or the Specialist Quality Mark as appropriate.
  • Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
  • Ensure that all work conforms to the bureau's systems and procedures.

How much time do you need to give?

CAKC can be flexible about the time spent and how often you volunteer. For this role they are ideally looking for someone who can commit at least one day per week and who can carry a small caseload. Some volunteers spend multiple days each week providing them with support but a consistent commitment is essential.

Housing Law Casework volunteer

What will you do?

  • Provide casework covering housing matters, but engaging with issues in debt and benefits.
  • Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
  • Negotiate with third parties as appropriate.
  • Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate.
  • Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
  • Make home/outreach visits as necessary.
  • Provide advice and assistance to other staff across the whole range of housing issues.
  • Ensure that all casework conforms to the bureau's Office Manual and the Advice Quality Standard and/or the Specialist Quality Mark as appropriate.
  • Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
  • Ensure that all work conforms to the bureau's systems and procedures.

How much time do you need to give?

CAKC can be flexible about the time spent and how often you volunteer. For this role they are ideally looking for someone who can commit at least one day per week (though this can be split up into a morning or afternoon on different days). Some volunteers spend multiple days each week providing them with support.

Employment Law Casework volunteer

What will you do?

  • Provide casework covering employment matters, but engaging with issues in debt, benefits and housing.
  • Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
  • Negotiate with third parties as appropriate.
  • Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate.
  • Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
  • Make home/outreach visits as necessary.
  • Provide advice and assistance to other staff across the whole range of employment issues.
  • Ensure that all casework conforms to the bureau's Office Manual and the Advice Quality Standard and/or the Specialist Quality Mark as appropriate.
  • Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
  • Ensure that all work conforms to the bureau's systems and procedures.

How much time do you need to give?

CAKC can be flexible about the time spent and how often you volunteer. For this role they are ideally looking for someone who can commit at least 8 hours per week (though this can be split up into a morning or afternoon on different days). Some volunteers spend multiple days each week providing them with support.

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

  • Have a legal / advice / professional background.
  • Be friendly and approachable
  • Be non-judgmental and respect views, values and cultures that are different to your own.
  • Be prepared to deal with sensitive topics and vulnerable clients with empathy and understanding.
  • Have excellent verbal and written communication skills.
  • Be able to understand complex information and explain it (verbally and writing) so that others understand it.
  • Have good IT skills.
  • Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.

Be willing to undertake training in your role.

Valuing inclusion

CAKC volunteers come from a range of backgrounds and they particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

If you are interested in becoming an adviser and would like to discuss flexibility around location, time, ‘what you will do’ and how CAKC can support you please contact James Cairns at james.cairns@citizensadvicekc.org.uk

How to apply

Applications are closed.

Please also ensure you complete the anonymous Equality and Diversity questionnaire when you apply, available here.