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Centre for Access to Justice

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Job Opportunity: As and When Clinic Administrator

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Job Description

Job Title:                    Clinic Administrator  

Department:              Centre for Access to Justice, UCL Faculty of Laws

Salary:                       £15.93 per hour

Contract:                   As and When                                                                   

Available                   Immediately 

Responsible to:        CAJ Head of Legal Practice 

 

 

Purpose and Scope

 

The Centre for Access to Justice (CAJ)

 

The Centre for Access to Justice at UCL Faculty of Laws aims to provide significant benefit to, and strengthen links between, the local community, UCL students and the professions.  Importantly, the Centre combines the unique advantages of social justice education with the provision of pro bono legal advice to vulnerable communities.

 

Our activities assist individuals in areas where legal advice and representation is most needed as well as providing rich educational value to UCL students in the Faculty of Laws.

 

The central mission of the Centre is to promote access to justice through research-led teaching and activities. This is achieved through five core objectives:  

 

  • To provide holistic and high quality legal advice and representation to members of the local community who would otherwise be unable to afford it
  • To engender an awareness of social justice issues in our students and foster a commitment to public interest work
  • To implement innovative teaching and learning methods
  • To develop our students’ ethical and professional awareness
  • To shape and develop policy agendas underpinned by robust and rigorous research

 

The Centre for Access to Justice has runs our UCL Integrated Legal Advice Clinic (UCL iLAC), a student legal advice clinic with its head office in central Stratford. Working closely with local GP surgeries providing advice to their patients on a referral basis, this innovative project offers general legal advice across a spectrum of social welfare and family law issues as well as specialist casework services in welfare benefits, housing, and community care where possible.  UCL iLAC and its services are also part of a wider community-based research project evaluating the impact of advice on health. 

 

UCL iLAC has recently been awarded Housing Law and Community Care Legal Aid Contracts

 

The Role and its Responsibilities

 

The Clinic Administrator will work closely with CAJ team members to support the day to day running of UCL iLAC, including, but not limited to:

 

  1. Administer the UCL iLAC volunteer programme including supporting with recruitment, training, scheduling, as well as monitoring and evaluation of student feedback
  2. Be the first point of contact for UCL iLAC client enquiries, including coordinating the Clinic’s new client enquiry process, carrying out or supervising students to carry out initial triage, arranging appointments, or signposting as necessary.
  3. Contribute to maintaining detailed, accurate and updated client records according to UCL iLAC case management systems, as well as overseeing storage and archiving of case files.
  4. Provide support to the CAJ Team to monitor and evaluate the service and its impact, including producing case studies as well as statistical reports on client demographics, financial and non-financial outcomes, service usage, client feedback & evaluations.
  5. Manage Clinic procurement, invoices, subscriptions, and staff training bookings keeping accurate records for financial reports.
  6. Assist in the drafting the UCL iLAC Annual Review, applications for funding, and other service related reports.
  7. Working with UCL iLAC staff to embed the clinic in the local community, develop outreach work and build relationships with local stakeholders
  8. Manage UCL iLAC communications for a broad range of stakeholders including maintaining the Clinic’s website and other community outreach materials.
  9. Ensure UCL iLAC has appropriate estate and IT facilities and manage any future logistical needs (such as pop-up clinics and outreach), liaising with UCL Estates and UCL Information Service Division (ISD) where appropriate.
  10.  Ensure UCL iLAC activities are in line with UCL policies and procedures, acting as Off-Site Work Coordinator and carrying out risk assessments where necessary.
  11. Ensure UCL iLAC is compliant with Health and Safety regulations liaising with UCL Estates to ensure appropriate first aid and fire marshal coverage.

 

Further duties may include:

 

12. Assist with managing legal aid contract requirements

13. Attend relevant training and meetings, such as LawWorks meetings and other CLE conferences as appropriate.

14. As duties and responsibilities change, this job description will be reviewed and amended in consultation with the postholder.

 

 

Selection Criteria

Essential

  1. A minimum of a 2:1 degree in a relevant subject or equivalent experience.
  2. Excellent written and verbal communications skills with the proven ability to communicate non-routine matters clearly, both verbally and in writing.
  3. Experience of organising your own work within deadlines and with competing demands. Able to work proactively under pressure and meet tight deadlines.
  4. Demonstrable experience of being able to work effectively both independently and collaboratively as part of a team.
  5. Experience of recruitment, training and supervising volunteers/staff and ability to develop and motivate others
  6. Excellent organisational skills are essential. Previous experience of organising meetings and events would be an advantage.
  7. Excellent IT skills, including proficiency in Microsoft Office packages (Word, Excel, PowerPoint), databases, email, social media.
  8. Available to work outside ‘normal’ office hours, including attendance at evening and weekend events on occasion.
  9. Ability to work with a wide range of stakeholders
  10. Committed to your own ongoing professional and personal development.
  11. The postholder will be expected to actively follow UCL policies including Equal Opportunities policies.
  12. The postholder will be expected to maintain an awareness and observation of Fire and Health & Safety Regulations.

Desirable

  1. Knowledge or appreciation of access to justice issues in a UK context.
  2. Experience of monitoring and evaluation procedures.
  3. Experience of creating and monitoring budgets and financial reports.
  4. Experience of working in a pro bono clinic, CAB, Law Centre, or equivalent.
  5. Experience of building stakeholder relationships and partnerships
  6. Knowledge of SRA and SQM requirements.