Operations Committee

Find out more about Operations Committee, including terms of reference, membership, meetings and minutes.

On this page you will find:

 

Overview

Reports to

University Management Committee

Chair

TBC

Secretary

Freya Markwell | f.markwell@ucl.ac.uk

For agendas and minutes; apologies for absence

 

Meeting dates

Scheduled meeting dates: 2025-26

The copy deadlines quoted are the latest dates by which the final papers must be received by the secretary. Please use the templates for papers submission.

Meeting dateCopy deadline
Thursday 9 October 2025, 10.00am25 September
Thursday 27 November 2025, 10.00am13 November
Thursday 29 January 2026, 10.00am15 January
Wednesday 15 April 2026, 9.00am26 March
Thursday 21 May 2026, 10.00am7 May

Minutes

*These minutes include a confidential section which is available, through the Committee Secretary, to members of the Committee only.

2025-26

2024-25

2023-24

2022-23

2021-22

Terms of Reference

Subject to any particular direction that may from time to time be given by the University Management Committee (UMC), the Operations Committee is charged by UMC:

  1. To oversee and provide strategic direction for the Operations portfolio and, with Vice-President portfolios, for other significant areas of service delivery (including Provost’s Office, External Engagement, Research Innovation and Global Engagement, Advancement, Operations, Research Services, Student and Registry Services, Strategy), monitoring alignment with the University’s overall strategy and promoting a unified student experience;
  2. To monitor progress on professional service area strategic and operational plans, including risks and key dependencies within the Operations portfolio and across other areas;
  3. To oversee the delivery of services provided to students including service usage and student satisfaction and consider the development of activities or initiatives to enhance student experience;
  4. To oversee major projects within the Operations portfolio; approve individual projects and make recommendations on prioritisation to UMC or other relevant bodies;
  5. To review and take action as required on service metrics and related KPIs (including benchmarks, targets, trends), in particular those related to the student and customer experience;
  6. To monitor and advise on improvements to the student interface with business processes and systems;
  7. To oversee effective management of key risks within the operations portfolio and to ensure that they are identified, assessed and managed in line with the University’s risk management framework and risk appetite statement relating to the operations portfolio;
  8. To support UMC in developing and keeping under review the institutional risk appetite for the operational portfolio;
  9. To report operational risks to UMC; to provide assurance that the arrangements to manage operational risks are appropriate and effective; and to escalate to UMC any significant regulatory or compliance risks with recommendations for response;
  10. To refer matters to UMC where they impact on the responsibility of other UMC committees or where the Chair considers the decision to be of strategic importance;
  11. To recommend major decisions relating to the Operations portfolio to UMC.

 

Membership

  • *indicates that the member is serving on the committee as a deputy or nominee of another member.
  • [ ] indicates that member’s second or subsequent appearance in the committee’s membership.

Ex Officio members

Chief of Staff, Office of the President and Provost or nominee - Megan Gerrie*

Chair, Sustainability Sub-Committee - Professor Eloise Scotford

Directors of Finance Business Partnering - Thomas Turner / Deepan Banati

Director of Equity, Inclusion and Culture - Addeel Khan

General Counsel or nominee - Alex Potts*

University Secretary - David Pacey

Director of Legal Services - Alex Hall

Directors of Professional Services

Executive Director, PS Hub - Graham Keel

Executive Director, Estates Operations - Ian Dancy

Executive Director, Estates Development - vacancy

Chief People Officer or nominee - Mark Rice*

Chief Information Officer - Ben Hine

Executive Director, Commercial and Procurement Services - Ian Galloway

Student and Registry Services - Richard Stock

Director, Biological Services - Mike Brown

Director of Operations, UCL East Campus - Helen Fisher

Executive Director, Strategic Change - Ian Hammond

Executive Director, Faculty Operations - Mary Hurst

Executive Director, Student Recruitment and Admissions - James Ackroyd

Nominated members

Vice-President and Vice-Provost offices

Nominee of the Vice-President (Advancement) Office - Merrell Milano

Nominee of the Vice-President (External Engagement) Office - Martin Wedlake

Nominee of the Vice-President (Strategy) Office - [Helen Fisher]

Nominee of the Vice-Provost (Education and Student Experience) Office - Karen Barnard

Nominee of the Vice-Provost (Health) Office - Alice Simon

Nominee of Library, Culture, Collections and Open Science - Martin Moyle

Nominees of the Vice-Provost (Research, Innovation and Global Engagement) Office:

  • Research - Jeremy Barraud
  • Research and Innovation Services - Claire Glen
  • Global Engagement Office - Ciaran Moynihan
  • Innovation and Enterprise - Dr Kathryn Walsh
Deans’ nominees

Arts and Humanities - Julie Smith

Brain Sciences - Geoff Dunk

Built Environment - Sian Lunt

UCL Institute of Education - Simon Buller

Engineering Sciences - Sara Collins

Laws - Dr Thea Gibbs

Life Sciences - Ben Webb

Mathematical and Physical Sciences - Donna Williamson 

Medical Sciences - Kjell Horn 

Population Health Sciences - Suzy Adcock

Social and Historical Sciences - Katy Hamilton 

One student member nominated by the Students’ Union

TBC

Secretary

Freya Markwell