Our aspiration is to have agile processes that are simple to use and that deliver the right results first time; that are efficient and effective; and that limit the burdens of administration on our staff.
Case study: Transforming our Professional Services (TOPS)
Our professional services have an essential role in UCL’s continued success and must be empowered and developed.
We need to get our underlying processes and systems working better to support academic excellence and offer more rewarding and fulfilling careers in professional services.
This is why we are transforming our professional services.
Through the TOPS programme our Communities of Practice initiative has started to bring together colleagues who work in similar roles but who are based in different parts of UCL. These communities are sharing ideas, simplifying processes and offering better career development opportunities.
We have already launched four Communities of Practice – uniting communications and marketing colleagues who work in digital, events, internal communications and student recruitment. An early example of what the communities will achieve comes from the Student Recruitment Community of Practice, which has reduced the number of steps taken from 43 to 12 for departments/faculties to produce and send an email via the Radius CRM to prospective students.
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