Mapping the enquiries landscape

Data regarding phone, email and web traffic relating to applicant and student enquiries has been collected and analysed.

Student and Registry Services will use the information to feed into a service delivery design for managing enquiries in the best way possible for a world-leading institution.

Phase 1, the mapping work, reported in May 2016. Phase 2, the design aspect, will be delivered in time to support the opening of the New Student Centre, and will be undertaken with due regard to the student voice and the work of other Professional Services departments.

• UCL Student and Registry Services
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