UCL 2034


Giving our students the best support: review of progress

The primary determinant of a truly exceptional student experience is the quality of the interaction between academic staff and students.

Case study: Welcome to UCL App

The Welcome to UCL App
Each September, UCL welcomes more than 20,000 new students. Given the size of UCL and the number of orientation and welcome events on offer, it’s not surprising that the business of induction can be overwhelming.

UCL Student Support and Wellbeing (SSW) launched a ‘Welcome to UCL’ app to help new arrivals settle in and organise their first few weeks. The app provides checklists of key induction tasks, essential information about support services and student opportunities, maps and social features.

The app’s key feature, however, is a collated schedule of academic and non-academic induction events. For the first time, students can see all events in one place, and can tag these in order to make up their own personalised calendar of sessions – giving them a single, comprehensive view of their induction timetable and helping them organise their first few weeks.

For the start of the 2018 academic year, the app has been a huge success, with over 15,000 downloads (or over 72% of new students). The app was accessed over 417,000 times between 6 August and 30 September, with the busiest day, Sunday 23 September, seeing 37,250 opens.

Over 1,400 events were hosted in the app schedule, with 86% of eligible departments contributing events, as well as Students’ Union UCL, SSW, Library Services and the Doctoral School. 81% of app users gave it 4 or 5 stars out of 5. Next year, SSW plans to make the app an even more useful resource by making sure every induction and welcome event is included. 

Image: The Welcome to UCL app. Credit: UCL Student Support and Wellbeing

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