Accessibility and Public Transport Research at UCL
Transport Co-ordination Centre
Bridge House Estates Trust Fund
London Borough of Hackney
Following a review of the local authority transport service in Hackney,
we recommended that the Borough set up a Transport Co-ordination Centre.
This would be based on a service specification drawn up in consultation
with users, carers, transport purchasers fro the local authority and transport
providers. The TCC is an independent body which procures the most-appropriate-least-cost
transport service available aty the time of booking for the local authority
service users. The TCC provides this service to users of either the Education
or Social Services Departments.
A pilot project was started in 1999, to co-ordinate all the taxi work
and 10% of the small bus work for the Borough. This resulted in an immediate
12% saving in costs for the Borough and a step increase in the quality
of the service being provided. The TCC has also started working with North
London Dial-a-Ride to provide compatible and cost-effective services making
productive use of down time and generally reducing trips costs per passenger.
We are working with Hackney Community Transport on this project.
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Last updated April 2001
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