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SEMINAR 12th November - Carolyn Canfield:Experience based co-design for system transformation led by older persons moving in, out of and across Ontario’s healthcare system

Publication date:

Wednesday 12th November 3pm, Torrington Place 1-19, 115 Galton Lecture Theatre Experience based co-design mobilizes the unique expertise of patients, their families and carers for healthcare improvement. The clients of care systems can best identify needs and direct development for successful solutions to close service gaps and improve outcomes that matter to patients.
Is it really possible to defer to those dependent on care to identify priorities for transformation, prepare specifications for technological aids and then co-produce innovative design, development, testing, implementation, evaluation and spread? If you’re not involving the end user in your technological solution, you are likely missing the problem.

Within the context of Canadian healthcare, with its similarities and contrasts to the NHS, Ontario's Northumberland PATH project is empowering 300 older persons with complex health conditions to reflect, redefine and reconfigure health services using technology to assist. Patient pursuit of wellbeing crosses system silos and targets user-identified drivers for an improved quality of life. I’ll introduce you to this innovative project’s origins, realization and achievement as a leading model of experience-based co-design that is rapidly implementing customer-led health delivery. Yes, there’s an app for that!

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