Ann Blandford Research photo

I have led or participated in various funded research projects. My research has all been broadly in the area of evaluating complex systems, and my current work focuses on supporting people's activities in healthcare through better interactive technology design. Within this, there are several (ongoing, overlapping) themes:

Designing safe, usable systems for healthcare

  • Ongoing work on ECLIPSE is focusing on the design of infusions devices (for administering drugs) and patient safety.
  • Work on CHI+MED has focused on human factors for medical devices, with a particular concern with error and resilience.
  • Earlier work investigated the use of information technologies by clinicians, e.g. the role of communities of practice in take-up and use, design of an awareness server, and requirements on time management tools.
  • I am interested in how patients engage with health technologies and health information. Some of our work on home haemodialysis features on the York Nephrology blog.

Lay people's interactions with health and wellness technologies

I also lead several smaller projects investigating how people interact with health and wellness technologies "in the wild", including projects on:

  • patient empowerment, and what that really means;
  • engagement with behaviour change technologies for health and wellness;
  • people's views of data privacy for health information;
  • how people engage with and make sense of health information (e.g. concerning infection);
  • integrating the physical and the digital in self care and shared care.

Interacting with information

  • See our Synthesis Lecture, for an overview of much of our work on interacting with information, and in particular the "information journey".
  • Our paper on sensemaking summarises our work with lawyers.
  • A recently completed project studied the nature of serendipity (through the SerenA project) and how to design to support sensemaking.

Human error and safety in interactive systems

  • We have conducted many studies on cognitive slips, such as that reported by Li et al. The focus of this work, currently being supported through CHI+MED, is on understanding how the design of interactive systems provokes or mitigates slips.
  • Conversely, we are also studying how individuals and organisations develop resilient strategies, and how technology supports this. For example, we conducted studies in control rooms, and have developed a preliminary resilience markers framework.

Methods for evaluating interactive systems

  • The CASSM method focuses on the conceptual fit between user and system; a tutorial and the Cassata support tool are available from the CASSM website.
  • DiCoT is an approach to evaluating small team interactions in terms of Distributed Cognition.
  • We have done a little work on Evaluating Multimodal Usability (EMU), e.g. evaluating a satnav system.
  • CASSM and EMU both built, to some extent, on Programmable User Modelling (PUMA), an approach which turned out to be too costly relative to its benefits.
  • PRET A Rapporter isn't a method as such, but a structured approach to planning any evaluation study. Sorry we've only reported on it in the context of information systems so far!
  • As well as developing methods, we have tried to evaluate them; for example we tested the scope of various methods.
  • We have also reflected on what it takes to develop and test a new method.

Applying and developing theory in practical contexts

  • As well as the work on resilience, error, communities of practice, sensemaking, serendipity, etc., we have investigated emergency medical dispatch from the perspectives of situation awareness and distributed cognition.

Currently funded projects:

CHI+MED: Computer–Human Interaction for Medical Devices (EPSRC Programme Grant).

ECLIPSE: on the design of infusions devices (for administering drugs) and patient safety (NIHR).

Completed projects:

Healthy Interactive Systems in Healthcare (EPRSC Platform Grant).

SerenA: The Serendipity Arena (EPSRC sandpit project).

INKE: Implementing New Knowledge Environments (SSHRCC).

Making Sense of Information (with John Dowell, Simon Attfield & Stephen de Gabrielle)

Human Error Modelling (HUM) (with Paul Curzon, Jonathan Back, Dominic Furniss, George Papatzanis & Rimvydas Ruksenas)

User Centred Interactive Search with Digital Libraries (with Claire Warwick, George Buchanan, Jeremy Gow, Jon Rimmer & William Newman)

Co-evolving roles and responsibilities in the NHS (with Anne Adams & Peter Lunt)

Concept-based Analysis of Surface and Structural Misfits (CASSM – formerly OSM) (with Thomas Green & Iain Connell)

Learning from Organisations Using Information Systems (with Henry Potts, David Patterson, Justin Keen, Chris Martin, Jackie Nicholls & Tracy Denby)

Interaction Modelling for the Design of Digital Libraries (with Harold Thimbleby, Hanna Stelmaszewska, George Buchanan, Ian Witten, David Bainbridge). Final report and list of publications also available.

Usability evaluation tools for digital libraries (with Bob Fields & Suzette Keith)

Programmable User Modelling Applications (with Richard Butterworth, Richard Young & Paul Curzon)

Page last modified on 28 nov 15 18:50 by Ann E Blandford