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The Challenges of Designing Health Information Technology: An Interdisciplinary Perspective
Madhu Reddy - Penn State University
Wednesday 9th July 3pm
Malet Place Engineering Building 1.20
Health information technology (HIT) is often viewed as the “silver bullet” that will solve many problems in healthcare including lowering costs, reducing medical errors, increasing patient safety, and improving patient care. Technologies such as the electronic medical record and computerized patient order entry system are now considered vital to a hospital’s success. Although these and other types of HIT can certainly help in addressing many problems that plague healthcare, they are often not designed to support an important aspect of the work in hospitals – collaboration. Consequently, users have had to develop workarounds and other approaches to minimize the negative impact that these technologies could have on their collaborative activities.
In this presentation, I will discuss a set of studies where I have applied methods and concepts from the field of Computer Supported Cooperative Work (CSCW) to examine the relationship between collaboration, HIT, and workflow in hospitals. I will argue that in order to design HIT that effectively supports collaboration, we need to view these technologies from an interdisciplinary perspective. Using this perspective, we can more effectively address the challenges of designing and implementing HIT as well as take advantage of the opportunities that these technologies can provide.
Dr. Madhu Reddy is an Associate Professor in the College of Information Sciences and Technology at Penn State University and a founding member of Penn State’s Center for Integrated Healthcare Delivery Systems. He received his Ph.D. in Information and Computer Science from the University of California, Irvine. Dr. Reddy’s primary research interests are at the intersections of Computer Supported Cooperative Work (CSCW) and Medical Informatics. Dr. Reddy is especially interested in the design, implementation, and adoption of healthcare technologies such as electronic medical records in highly collaborative and information-intensive clinical settings. He has published his research in both the Medical Informatics and CSCW communities. Dr. Reddy has won the American Medical Informatics Association’s Diana Forsythe Award in 2002 and 2010. This award is given to the best paper of the year at the intersection of medical informatics and social sciences. In 2009, Dr. Reddy received the U.S. National Science Foundation’s most prestigious award for young investigators – the Faculty Early Career Development Award. Through his research, he hopes to provide a better understanding of collaboration and collaborative technologies in clinical settings to researchers and practitioners in CSCW, medical informatics, and other fields.
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