Telecoms
- UCL New Telephone System (VoIP)
- VoIP Frequently Asked Questions
- Telephone Features
- Summary of Feature Codes
- System Abbreviated Dialling
- Voice Mail
- Incoming Calls
- External Calls
- Unwanted Calls
- Call Costs
- Conference Calls
- Reporting a Fault
- Moving Extensions
- New Extensions
- Mobile Communications
- Special Handsets
- Switchboard Services
- Directory Enquiries
Reporting a Fault
To report a fault on your extension dial 100 or email your request (giving extension, port numbers and location if known) to telecoms@ucl.ac.uk.
Some common problems (such as bell not ringing) are caused by switches on your handset being in the wrong setting. This can happen accidentally so when you report a fault we may ask you to carry out a couple of simple checks e.g. Is the volume control on your phone turned down?
Faulty handsets are responsible for more than 80% of extension faults reported to us, therefore our first action is to supply a replacement handset which can be collected from the Customer Services Centre. However, sometimes we find that a central equipment or cable fault is responsible. In those cases we need our system maintainer (presently Maintel Europe Ltd) to investigate. Our contract with them requires a response within 4 hours of our reporting a fault.
© UCL 1999–2011
