UCL Telecoms

Telecoms

The UCL Telecoms team are responsible for:

• Day-to-day management of UCL's telephone systems
  UCL has twelve private telephone exchanges which are linked together serving more than 9,500 extensions. The UCL network also has direct dialling links to some other organisations including UCL hospitals. Many UCL departments are served by the telephone systems of other organisations.
  
  
• Provision of UCL's switchboard service
  How do I find out more about the switchboard service?
  
  
• Maintenance of Central Exchange equipment and handsets
  How do I report a fault?
  
  
• Installation of new telephone extensions
  How do I request a new extension?
  
  
• Moving telephone extensions from one place to another
  How do I get my telephone moved?
  
  
• Management of UCL's Tiger 2020 call management system.
  This holds the UCL directory database which is used by switchboard operators and is the basis for the UCL website telephone directory.
  Where do I find the UCL directory?
  
  The Tiger 2020 system also logs all calls made on the UCL telephone network, the number dialled, duration and cost of calls. This is used to generate monthly telephone bills which are sent to departments. Information on the details of calls made is only made available to nominated departmental representatives.
  Where can I view the policy on issuing call logging reports?
  
  
• Management of Voice Mail
  Where can I find more information about voice mail?
  
  
• Purchasing of Mobile Telephones and Pagers
  Where can I obtain advice on mobile communications?